Public Services Ombudsman (Wales) Act 2019 (anaw3)

PART 5 E+W INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE

Reports about investigations E+W

57 Action following receipt of investigation reports E+W

(1) This section applies where the Ombudsman has concluded in an investigation report that any person has sustained injustice or hardship as a result of the matter investigated.

(2) The provider to whom the matter relates must consider the report and notify the Ombudsman before the end of the permitted period of—

(a) the action the provider has taken or proposes to take in response to the report, and

(b) the period before the end of which the provider proposes to take that action (if that action has not already been taken).

(3) In subsection (2) “the permitted period” means—

(a) the period of one month beginning on the date on which the provider receives the report, or

(b) a longer period specified by the Ombudsman in writing (if any).

Commencement Information

I1 S. 57 in force at 23.7.2019 by S.I. 2019/1096, reg. 2