F1Listed authorities: complaints handling procedures
16BModel complaints handling procedures
1
The Ombudsman may publish model complaints handling procedures for listed authorities.
2
A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.
3
The Ombudsman may publish different model CHPs for different purposes.
4
Before publishing a model CHP the Ombudsman must consult such listed authorities or groups of listed authorities as the Ombudsman thinks fit.
5
The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so subsection (4) applies.
6
Where a model CHP is revised and re-published by virtue of subsection (5), section 16C has effect with the following modifications—
a
any specification under subsection (1) of that section in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,
b
any other reference to a model CHP is to the model CHP as revised and re-published,
c
subsection (3) of that section is omitted.
7
The Ombudsman may withdraw any model CHP at any time; and any specification under section 16C(1) in relation the model CHP ceases to have effect.
Ss. 16A-16G and cross-heading inserted (1.8.2010) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 119, 134(7); S.S.I. 2010/221, art. 3(2), sch.