Search Legislation

Public Services Ombudsman Act (Northern Ireland) 2016

 Help about what version

What Version

 Help about advanced features

Advanced Features

 Help about opening options

Opening OptionsExpand opening options

Changes over time for: Section 37

 Help about opening options

Alternative versions:

Changes to legislation:

There are currently no known outstanding effects for the Public Services Ombudsman Act (Northern Ireland) 2016, Section 37. Help about Changes to Legislation

Model complaints handling proceduresN.I.

This section has no associated Explanatory Notes

37—(1) The Ombudsman may publish model complaints handling procedures for listed authorities.

(2) A model complaints handling procedure (referred to in this Act as a “model CHP”) must comply with the statement of principles.

(3) The Ombudsman may publish different model CHPs for different purposes.

(4) Before publishing a model CHP the Ombudsman must consult such listed authorities and other persons as the Ombudsman thinks fit.

(5) The Ombudsman may from time to time revise and re-publish any model CHP; and in doing so, subsection (4) applies.

(6) Where a model CHP is revised and re-published, section 38 has effect with the following modifications—

(a)any specification under section 38(1) in relation to the model CHP continues in effect as a specification in relation to the revised and re-published model CHP,

(b)any other reference to a model CHP is to the model CHP as revised and re-published,

(c)section 38(2)(b) is omitted.

(7) The Ombudsman may withdraw any model CHP at any time; and any specification under section 38(1) in relation to the model CHP ceases to have effect upon that withdrawal.

Commencement Information

I1S. 37 in operation at 24.5.2021 by S.R. 2021/113, art. 3

Back to top

Options/Help