The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, Paragraph 11 is up to date with all changes known to be in force on or before 01 March 2025. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
11. In relation to an alternative dispute resolution procedure which aims at resolving a dispute by imposing a solution on the consumer, the [F1person] ensures that—
(a)F2...the solution imposed by the [F1person] does not result in the consumer being deprived of the protection afforded to the consumer by the provisions that cannot be derogated from by agreement by virtue of any enactment;
F3(b). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F1Word in Regulations substituted (9.7.2015) by The Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015 (S.I. 2015/1392), reg. 2(2)
F2Words in Sch. 3 para. 11(a) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(e)(i); 2020 c. 1, Sch. 5 para. 1(1)
F3Sch. 3 para. 11(b) omitted (31.12.2020) by virtue of The Consumer Protection (Amendment etc.) (EU Exit) Regulations 2018 (S.I. 2018/1326), regs. 1(3), 9(16)(e)(ii); 2020 c. 1, Sch. 5 para. 1(1)
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