PART 5Procedures for safeguarding and repaying tenancy deposits
Notification to tenants – all scheme models29.
(1)
Every custodial or insurance scheme must provide for the scheme administrator to respond as soon as is reasonably practicable from receipt of a request under paragraph (2).
(2)
A request is within this regulation if it is a request by the tenant to receive confirmation that a deposit paid in connection with the tenancy is being held in accordance with the scheme.