PART 5Procedures for safeguarding and repaying tenancy deposits

Notification to tenants – all scheme models29.

(1)

Every custodial or insurance scheme must provide for the scheme administrator to respond as soon as is reasonably practicable from receipt of a request under paragraph (2).

(2)

A request is within this regulation if it is a request by the tenant to receive confirmation that a deposit paid in connection with the tenancy is being held in accordance with the scheme.