Social Services and Well-being (Wales) Act 2014

173 Assistance for complainants

(1) Regulations may require local authorities to—

(a) make arrangements to provide assistance (by way of representation or otherwise) to persons who make, or intend to make, a complaint under regulations made under section 171, and

(b) give publicity to the arrangements for the provision of that assistance.

(2) The regulations may, for example, make provision about—

(a) the persons to whom assistance must be provided;

(b) the kind of assistance that must be provided to those persons;

(c) the persons by whom that assistance may be provided;

(d) the stage or stages in the consideration of a complaint in relation to which that assistance must be provided;

(e) the kind of publicity that must be given to the arrangements for the provision of that assistance.