48Complaints
(1)Qualifications Wales must make arrangements for dealing with complaints made in respect of—
(a)the exercise of its functions;
(b)the awarding of approved qualifications by a recognised body;
(c)the awarding of forms of qualification designated under section 29 by a recognised body;
(d)any other activities of a recognised body which Qualifications Wales considers are relevant to the body’s recognition.
(2)Qualifications Wales must publish the arrangements.
(3)The arrangements may (among other things) make provision—
(a)about the type of complaint in respect of which they apply;
(b)for a complaint to be referred to a person who is independent of Qualifications Wales.
(4)A person is independent of Qualifications Wales, for this purpose—
(a)in the case of an individual, if he or she is neither a member of Qualifications Wales nor a member of Qualifications Wales’ staff;
(b)in the case of a body, if none of the body’s members is a member of Qualifications Wales nor a member of Qualifications Wales’ staff.