PART 1INTRODUCTION
I11Overview
1
This Part of the Act is an overview of the main provisions of the Act.
2
Part 2 provides for the continuation of the role of the Ombudsman.
3
Part 3 makes provision for—
a
the Ombudsman to investigate listed authorities;
b
who can make and refer complaints to the Ombudsman;
c
the matters that may be investigated by the Ombudsman;
d
the procedures that apply to the Ombudsman's investigations;
e
the Ombudsman's powers to deal with obstruction and contempt;
f
the Ombudsman to prepare reports of investigations;
g
the Ombudsman to issue guidance to listed authorities about good administrative practice;
h
listed authorities to compensate persons aggrieved.
4
Part 4 makes provision for—
a
the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;
b
the Ombudsman to publish model complaints-handling procedures for listed authorities;
c
requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;
d
the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;
e
the Ombudsman to promote best practice in relation to complaints-handling.
5
Part 5 makes provision for—
a
the Ombudsman to investigate social care providers and palliative care providers;
b
who can make and refer complaints to the Ombudsman about social care and palliative care;
c
the social care and palliative care matters that may be investigated by the Ombudsman;
d
the procedures that apply to the Ombudsman's investigations into social care and palliative care;
e
the Ombudsman to prepare reports of investigations into social care and palliative care.
6
Part 6 makes supplementary provision for—
a
the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;
b
the disclosure and protection of information and publications in relation to investigations.
7
Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.