http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20Public Services Ombudsman (Wales) Act 2019An Act of the National Assembly for Wales to make provision about the office of the Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; and for connected purposes.texttext/xmlenStatute Law Database2024-08-13Expert Participation2023-12-20 PART 1 INTRODUCTIONOverview11This Part of the Act is an overview of the main provisions of the Act.2Part 2 provides for the continuation of the role of the Ombudsman.3Part 3 makes provision for—athe Ombudsman to investigate listed authorities;bwho can make and refer complaints to the Ombudsman;cthe matters that may be investigated by the Ombudsman;dthe procedures that apply to the Ombudsman's investigations;ethe Ombudsman's powers to deal with obstruction and contempt;fthe Ombudsman to prepare reports of investigations;gthe Ombudsman to issue guidance to listed authorities about good administrative practice;hlisted authorities to compensate persons aggrieved.4Part 4 makes provision for—athe Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;bthe Ombudsman to publish model complaints-handling procedures for listed authorities;crequiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;dthe Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;ethe Ombudsman to promote best practice in relation to complaints-handling.5Part 5 makes provision for—athe Ombudsman to investigate social care providers and palliative care providers;bwho can make and refer complaints to the Ombudsman about social care and palliative care;cthe social care and palliative care matters that may be investigated by the Ombudsman;dthe procedures that apply to the Ombudsman's investigations into social care and palliative care;ethe Ombudsman to prepare reports of investigations into social care and palliative care.6Part 6 makes supplementary provision for—athe Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;bthe disclosure and protection of information and publications in relation to investigations.7Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.S. 1 in force at 23.7.2019 by S.I. 2019/1096, reg. 2
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Legislation xmlns="http://www.legislation.gov.uk/namespaces/legislation" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3" NumberOfProvisions="145" RestrictEndDate="2024-06-25" xsi:schemaLocation="http://www.legislation.gov.uk/namespaces/legislation http://www.legislation.gov.uk/schema/legislation.xsd" SchemaVersion="1.0" RestrictStartDate="2023-12-20" RestrictExtent="E+W">
<ukm:Metadata xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:dct="http://purl.org/dc/terms/" xmlns:atom="http://www.w3.org/2005/Atom" xmlns:ukm="http://www.legislation.gov.uk/namespaces/metadata">
<dc:identifier>http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20</dc:identifier>
<dc:title>Public Services Ombudsman (Wales) Act 2019</dc:title>
<dc:description>An Act of the National Assembly for Wales to make provision about the office of the Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; and for connected purposes.</dc:description>
<dc:type>text</dc:type>
<dc:format>text/xml</dc:format>
<dc:language>en</dc:language>
<dc:publisher>Statute Law Database</dc:publisher>
<dc:modified>2024-08-13</dc:modified>
<dc:contributor>Expert Participation</dc:contributor>
<dct:valid>2023-12-20</dct:valid>
<atom:link rel="self" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.xml" type="application/xml"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/resources" href="http://www.legislation.gov.uk/anaw/2019/3/resources" title="More Resources"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/notes" href="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/notes" title="Explanatory Notes"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/notes/toc" href="http://www.legislation.gov.uk/anaw/2019/3/notes/contents" title="Explanatory Notes Table of Contents"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/act" href="http://www.legislation.gov.uk/anaw/2019/3/2023-12-20" title="whole act"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/introduction" href="http://www.legislation.gov.uk/anaw/2019/3/introduction/2023-12-20" title="introduction"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/body" href="http://www.legislation.gov.uk/anaw/2019/3/body/2023-12-20" title="body"/>
<atom:link rel="http://www.legislation.gov.uk/def/navigation/schedules" href="http://www.legislation.gov.uk/anaw/2019/3/schedules/2023-12-20" title="schedules"/>
<atom:link rel="alternate" hreflang="cy" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/welsh"/>
<atom:link rel="http://purl.org/dc/terms/tableOfContents" hreflang="cy" href="http://www.legislation.gov.uk/anaw/2019/3/contents/2023-12-20/welsh" title="Table of Contents"/>
<atom:link rel="alternate" type="application/rdf+xml" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.rdf" title="RDF/XML"/>
<atom:link rel="alternate" type="application/akn+xml" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.akn" title="AKN"/>
<atom:link rel="alternate" type="application/xhtml+xml" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.xht" title="HTML snippet"/>
<atom:link rel="alternate" type="text/html" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.htm" title="Website (XHTML) Default View"/>
<atom:link rel="alternate" type="text/csv" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.csv" title="CSV"/>
<atom:link rel="alternate" type="application/pdf" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.pdf" title="PDF"/>
<atom:link rel="alternate" type="application/akn+xhtml" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20/data.html" title="HTML5 snippet"/>
<atom:link rel="http://purl.org/dc/terms/tableOfContents" hreflang="en" href="http://www.legislation.gov.uk/anaw/2019/3/contents/2023-12-20" title="Table of Contents"/>
<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/enacted" title="enacted" hreflang="en"/>
<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/enacted/welsh" title="enacted" hreflang="cy"/>
<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2019-07-23" title="2019-07-23" hreflang="en"/>
<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/anaw/2019/3/section/1" title="current" hreflang="en"/>
<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/2019-07-23/welsh" title="2019-07-23" hreflang="cy"/>
<atom:link rel="http://purl.org/dc/terms/hasVersion" href="http://www.legislation.gov.uk/anaw/2019/3/section/1/welsh" title="current" hreflang="cy"/>
<atom:link rel="up" href="http://www.legislation.gov.uk/anaw/2019/3/2023-12-20" title="Entire legislation"/>
<atom:link rel="prev" href="http://www.legislation.gov.uk/anaw/2019/3/introduction/2023-12-20" title="Introduction; Introduction"/>
<atom:link rel="prevInForce" href="http://www.legislation.gov.uk/anaw/2019/3/introduction/2023-12-20" title="Introduction; Introduction"/>
<atom:link rel="next" href="http://www.legislation.gov.uk/anaw/2019/3/section/2/2023-12-20" title="Provision; Section 2"/>
<atom:link rel="nextInForce" href="http://www.legislation.gov.uk/anaw/2019/3/section/2/2023-12-20" title="Provision; Section 2"/>
<ukm:PrimaryMetadata>
<ukm:DocumentClassification>
<ukm:DocumentCategory Value="primary"/>
<ukm:DocumentMainType Value="WelshNationalAssemblyAct"/>
<ukm:DocumentStatus Value="revised"/>
</ukm:DocumentClassification>
<ukm:Year Value="2019"/>
<ukm:Number Value="3"/>
<ukm:EnactmentDate Date="2019-05-22"/>
<ukm:ISBN Value="9780348113365"/>
<ukm:UnappliedEffects>
<ukm:UnappliedEffect EffectId="key-d7f3324df56386585a26dcd37d5f80c4" AffectingTerritorialApplication="W" Row="507" AffectingClass="WelshParliamentAct" Modified="2024-10-30T11:59:08Z" URI="http://www.legislation.gov.uk/id/effect/key-d7f3324df56386585a26dcd37d5f80c4" RequiresApplied="true" Type="modified" AffectedURI="http://www.legislation.gov.uk/id/anaw/2019/3" AffectedNumber="3" AffectingYear="2023" AffectedClass="WelshNationalAssemblyAct" RequiresWelshApplied="true" AffectingEffectsExtent="E+W" AffectingProvisions="Sch. 2 para. 6" AffectingURI="http://www.legislation.gov.uk/id/asc/2023/3" AffectingNumber="3" AffectedYear="2019" AffectedProvisions="Act">
<ukm:AffectedTitle>Public Services Ombudsman (Wales) Act 2019</ukm:AffectedTitle>
<ukm:AffectedTitle xml:lang="cy">Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019</ukm:AffectedTitle>
<ukm:AffectedProvisions>Act</ukm:AffectedProvisions>
<ukm:AffectingTitle>Historic Environment (Wales) Act 2023</ukm:AffectingTitle>
<ukm:AffectingTitle xml:lang="cy">Deddf yr Amgylchedd Hanesyddol (Cymru) 2023</ukm:AffectingTitle>
<ukm:AffectingProvisions>
<ukm:Section Ref="schedule-2" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/2">Sch. 2 </ukm:Section>
<ukm:Section Ref="schedule-2-paragraph-6" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/2/paragraph/6">para. 6</ukm:Section>
</ukm:AffectingProvisions>
<ukm:Savings>
<ukm:Section Ref="schedule-14" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14">Sch. 14 </ukm:Section>
<ukm:SectionRange Start="schedule-14-paragraph-1" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/1" End="schedule-14-paragraph-3" UpTo="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/3">
<ukm:Section Ref="schedule-14-paragraph-1" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/1">para. 1</ukm:Section>
-
<ukm:Section Ref="schedule-14-paragraph-3" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/3">3</ukm:Section>
</ukm:SectionRange>
<ukm:Section Ref="schedule-14-paragraph-5" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/5">5</ukm:Section>
</ukm:Savings>
<ukm:CommencementAuthority>
<ukm:Section Ref="section-212-2" URI="http://www.legislation.gov.uk/id/asc/2023/3/section/212/2">s. 212(2)</ukm:Section>
</ukm:CommencementAuthority>
<ukm:InForceDates>
<ukm:InForce Applied="false" WelshApplied="false" Prospective="true" Qualification=""/>
<ukm:InForce CommencingURI="http://www.legislation.gov.uk/id/wsi/2024/860" CommencingClass="WelshStatutoryInstrument" Date="2024-11-04" Qualification="wholly in force" CommencingYear="2024" CommencingNumber="860">
<ukm:CommencingProvisions>
<ukm:Section Ref="article-3-d" URI="http://www.legislation.gov.uk/id/wsi/2024/860/article/3/d">art. 3(d)</ukm:Section>
</ukm:CommencingProvisions>
</ukm:InForce>
</ukm:InForceDates>
</ukm:UnappliedEffect>
<ukm:UnappliedEffect AffectedURI="http://www.legislation.gov.uk/id/anaw/2019/3" AffectingURI="http://www.legislation.gov.uk/id/asc/2023/3" AffectedNumber="3" RequiresWelshApplied="true" RequiresApplied="true" AffectedYear="2019" AffectingYear="2023" Modified="2024-10-30T11:59:08Z" Row="509" Type="modified" URI="http://www.legislation.gov.uk/id/effect/key-3d3164b7601e1af5ca571a5f36d51bd5" AffectedClass="WelshNationalAssemblyAct" AffectingProvisions="Sch. 12 para. 7(2)" AffectingClass="WelshParliamentAct" AffectingNumber="3" AffectingTerritorialApplication="W" EffectId="key-3d3164b7601e1af5ca571a5f36d51bd5" AffectedProvisions="Act" AffectingEffectsExtent="E+W">
<ukm:AffectedTitle>Public Services Ombudsman (Wales) Act 2019</ukm:AffectedTitle>
<ukm:AffectedTitle xml:lang="cy">Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019</ukm:AffectedTitle>
<ukm:AffectedProvisions>Act</ukm:AffectedProvisions>
<ukm:AffectingTitle>Historic Environment (Wales) Act 2023</ukm:AffectingTitle>
<ukm:AffectingTitle xml:lang="cy">Deddf yr Amgylchedd Hanesyddol (Cymru) 2023</ukm:AffectingTitle>
<ukm:AffectingProvisions>
<ukm:Section Ref="schedule-12" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/12">Sch. 12 </ukm:Section>
<ukm:Section Ref="schedule-12-paragraph-7-2" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/12/paragraph/7/2">para. 7(2)</ukm:Section>
</ukm:AffectingProvisions>
<ukm:Savings>
<ukm:Section Ref="schedule-14" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14">Sch. 14 </ukm:Section>
<ukm:SectionRange Start="schedule-14-paragraph-1" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/1" End="schedule-14-paragraph-3" UpTo="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/3">
<ukm:Section Ref="schedule-14-paragraph-1" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/1">para. 1</ukm:Section>
-
<ukm:Section Ref="schedule-14-paragraph-3" URI="http://www.legislation.gov.uk/id/asc/2023/3/schedule/14/paragraph/3">3</ukm:Section>
</ukm:SectionRange>
</ukm:Savings>
<ukm:CommencementAuthority>
<ukm:Section Ref="section-212-2" URI="http://www.legislation.gov.uk/id/asc/2023/3/section/212/2">s. 212(2)</ukm:Section>
</ukm:CommencementAuthority>
<ukm:InForceDates>
<ukm:InForce Applied="false" WelshApplied="false" Prospective="true" Qualification=""/>
<ukm:InForce CommencingURI="http://www.legislation.gov.uk/id/wsi/2024/860" CommencingClass="WelshStatutoryInstrument" Date="2024-11-04" Qualification="wholly in force" CommencingYear="2024" CommencingNumber="860">
<ukm:CommencingProvisions>
<ukm:Section Ref="article-3-d" URI="http://www.legislation.gov.uk/id/wsi/2024/860/article/3/d">art. 3(d)</ukm:Section>
</ukm:CommencingProvisions>
</ukm:InForce>
</ukm:InForceDates>
</ukm:UnappliedEffect>
<ukm:UnappliedEffect AffectingNumber="30" AffectingEffectsExtent="S+A+M+E+A+S+A+F+F+E+C+T+E+D" AffectedYear="2019" AffectingClass="UnitedKingdomPublicGeneralAct" AffectedProvisions="s. 65(7)(f)" Modified="2024-04-10T15:19:47Z" RequiresWelshApplied="true" Type="inserted" AffectedURI="http://www.legislation.gov.uk/id/anaw/2019/3" URI="http://www.legislation.gov.uk/id/effect/key-c4ef7691b57911feb3174d64d6decde8" AffectingURI="http://www.legislation.gov.uk/id/ukpga/2022/30" AffectedClass="WelshNationalAssemblyAct" AffectedNumber="3" Row="571" RequiresApplied="true" Notes="Welsh language text" AffectingProvisions="Sch. 10 para. 6(2)(a)" EffectId="key-c4ef7691b57911feb3174d64d6decde8" AffectingYear="2022">
<ukm:AffectedTitle>Public Services Ombudsman (Wales) Act 2019</ukm:AffectedTitle>
<ukm:AffectedTitle xml:lang="cy">Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019</ukm:AffectedTitle>
<ukm:AffectedProvisions>
<ukm:Section Ref="section-65-7-f" URI="http://www.legislation.gov.uk/id/anaw/2019/3/section/65/7/f" FoundRef="section-65">s. 65(7)(f)</ukm:Section>
</ukm:AffectedProvisions>
<ukm:AffectingTitle>Building Safety Act 2022</ukm:AffectingTitle>
<ukm:AffectingProvisions>
<ukm:Section Ref="schedule-10" URI="http://www.legislation.gov.uk/id/ukpga/2022/30/schedule/10">Sch. 10 </ukm:Section>
<ukm:Section Ref="schedule-10-paragraph-6-2-a" URI="http://www.legislation.gov.uk/id/ukpga/2022/30/schedule/10/paragraph/6/2/a">para. 6(2)(a)</ukm:Section>
</ukm:AffectingProvisions>
<ukm:CommencementAuthority>
<ukm:Section Ref="section-170-5" URI="http://www.legislation.gov.uk/id/ukpga/2022/30/section/170/5">s. 170(5)</ukm:Section>
</ukm:CommencementAuthority>
<ukm:InForceDates>
<ukm:InForce Applied="false" WelshApplied="false" Prospective="true" Qualification=""/>
</ukm:InForceDates>
</ukm:UnappliedEffect>
<ukm:UnappliedEffect Modified="2024-04-10T15:19:47Z" EffectId="key-40a4df74fa2b1a4f752c5dad95ab2f5d" Row="572" AffectingEffectsExtent="S+A+M+E+A+S+A+F+F+E+C+T+E+D" Notes="English language text" AffectedClass="WelshNationalAssemblyAct" AffectingClass="UnitedKingdomPublicGeneralAct" RequiresApplied="true" AffectingYear="2022" AffectedProvisions="s. 65(7)(f)" AffectedNumber="3" AffectedURI="http://www.legislation.gov.uk/id/anaw/2019/3" AffectingNumber="30" AffectingProvisions="Sch. 10 para. 6(2)(b)" AffectingURI="http://www.legislation.gov.uk/id/ukpga/2022/30" RequiresWelshApplied="true" AffectedYear="2019" URI="http://www.legislation.gov.uk/id/effect/key-40a4df74fa2b1a4f752c5dad95ab2f5d" Type="inserted">
<ukm:AffectedTitle>Public Services Ombudsman (Wales) Act 2019</ukm:AffectedTitle>
<ukm:AffectedTitle xml:lang="cy">Deddf Ombwdsmon Gwasanaethau Cyhoeddus (Cymru) 2019</ukm:AffectedTitle>
<ukm:AffectedProvisions>
<ukm:Section Ref="section-65-7-f" URI="http://www.legislation.gov.uk/id/anaw/2019/3/section/65/7/f" FoundRef="section-65">s. 65(7)(f)</ukm:Section>
</ukm:AffectedProvisions>
<ukm:AffectingTitle>Building Safety Act 2022</ukm:AffectingTitle>
<ukm:AffectingProvisions>
<ukm:Section Ref="schedule-10" URI="http://www.legislation.gov.uk/id/ukpga/2022/30/schedule/10">Sch. 10 </ukm:Section>
<ukm:Section Ref="schedule-10-paragraph-6-2-b" URI="http://www.legislation.gov.uk/id/ukpga/2022/30/schedule/10/paragraph/6/2/b">para. 6(2)(b)</ukm:Section>
</ukm:AffectingProvisions>
<ukm:CommencementAuthority>
<ukm:Section Ref="section-170-5" URI="http://www.legislation.gov.uk/id/ukpga/2022/30/section/170/5">s. 170(5)</ukm:Section>
</ukm:CommencementAuthority>
<ukm:InForceDates>
<ukm:InForce Applied="false" WelshApplied="false" Prospective="true" Qualification=""/>
</ukm:InForceDates>
</ukm:UnappliedEffect>
</ukm:UnappliedEffects>
</ukm:PrimaryMetadata>
<ukm:Notes>
<ukm:Note IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/notes" DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/notes"/>
<ukm:Alternatives>
<ukm:Alternative URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anawen_20190003_en.pdf" Date="2019-07-08" Title="Explanatory Note" Size="2433706"/>
<ukm:Alternative URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anawen_20190003_we.pdf" Date="2019-07-08" Title="Explanatory Note" Size="2034156" Language="Welsh"/>
<ukm:Alternative URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anawen_20190003_mi.pdf" Date="2019-07-08" Title="Explanatory Note" Size="8312788" Language="Mixed"/>
</ukm:Alternatives>
</ukm:Notes>
<ukm:CorrectionSlips>
<ukm:CorrectionSlip URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anawcs_20190003_mi_001.pdf" Date="2019-05-24" Title="Correction Slip" Size="13938" Language="Mixed"/>
</ukm:CorrectionSlips>
<ukm:Alternatives>
<ukm:Alternative URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anaw_20190003_we.pdf" Date="2019-05-22" Title="Welsh Language" Size="899381" Language="Welsh"/>
<ukm:Alternative URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anaw_20190003_en.pdf" Date="2019-05-22" Title="English Language" Size="957958"/>
<ukm:Alternative URI="http://www.legislation.gov.uk/anaw/2019/3/pdfs/anaw_20190003_mi.pdf" Date="2019-05-22" Size="1849313" Language="Mixed"/>
</ukm:Alternatives>
<ukm:Statistics>
<ukm:TotalParagraphs Value="146"/>
<ukm:BodyParagraphs Value="82"/>
<ukm:ScheduleParagraphs Value="64"/>
<ukm:AttachmentParagraphs Value="0"/>
<ukm:TotalImages Value="0"/>
</ukm:Statistics>
</ukm:Metadata>
<Primary>
<Body DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/body/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/body" NumberOfProvisions="82" RestrictStartDate="2023-12-20">
<Part DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/part/1/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/part/1" NumberOfProvisions="1" id="part-1" RestrictStartDate="2019-07-23">
<Number>
<Strong>PART 1</Strong>
</Number>
<Title>INTRODUCTION</Title>
<P1group RestrictStartDate="2019-07-23">
<Title>Overview</Title>
<P1 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1" id="section-1">
<Pnumber PuncAfter="">
<CommentaryRef Ref="key-dd468f99d2cbfec5fec60b97ea1345f4"/>
1
</Pnumber>
<P1para>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/1/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/1" id="section-1-1">
<Pnumber>1</Pnumber>
<P2para>
<Text>This Part of the Act is an overview of the main provisions of the Act.</Text>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/2/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/2" id="section-1-2">
<Pnumber>2</Pnumber>
<P2para>
<Text>Part 2 provides for the continuation of the role of the Ombudsman.</Text>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3" id="section-1-3">
<Pnumber>3</Pnumber>
<P2para>
<Text>Part 3 makes provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/a/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/a" id="section-1-3-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to investigate listed authorities;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/b/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/b" id="section-1-3-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>who can make and refer complaints to the Ombudsman;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/c/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/c" id="section-1-3-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>the matters that may be investigated by the Ombudsman;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/d/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/d" id="section-1-3-d">
<Pnumber>d</Pnumber>
<P3para>
<Text>the procedures that apply to the Ombudsman's investigations;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/e/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/e" id="section-1-3-e">
<Pnumber>e</Pnumber>
<P3para>
<Text>the Ombudsman's powers to deal with obstruction and contempt;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/f/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/f" id="section-1-3-f">
<Pnumber>f</Pnumber>
<P3para>
<Text>the Ombudsman to prepare reports of investigations;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/g/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/g" id="section-1-3-g">
<Pnumber>g</Pnumber>
<P3para>
<Text>the Ombudsman to issue guidance to listed authorities about good administrative practice;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/h/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/h" id="section-1-3-h">
<Pnumber>h</Pnumber>
<P3para>
<Text>listed authorities to compensate persons aggrieved.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4" id="section-1-4">
<Pnumber>4</Pnumber>
<P2para>
<Text>Part 4 makes provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/a/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/a" id="section-1-4-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/b/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/b" id="section-1-4-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>the Ombudsman to publish model complaints-handling procedures for listed authorities;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/c/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/c" id="section-1-4-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/d/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/d" id="section-1-4-d">
<Pnumber>d</Pnumber>
<P3para>
<Text>the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/e/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/e" id="section-1-4-e">
<Pnumber>e</Pnumber>
<P3para>
<Text>the Ombudsman to promote best practice in relation to complaints-handling.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5" id="section-1-5">
<Pnumber>5</Pnumber>
<P2para>
<Text>Part 5 makes provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/a/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/a" id="section-1-5-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to investigate social care providers and palliative care providers;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/b/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/b" id="section-1-5-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>who can make and refer complaints to the Ombudsman about social care and palliative care;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/c/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/c" id="section-1-5-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>the social care and palliative care matters that may be investigated by the Ombudsman;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/d/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/d" id="section-1-5-d">
<Pnumber>d</Pnumber>
<P3para>
<Text>the procedures that apply to the Ombudsman's investigations into social care and palliative care;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/e/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/e" id="section-1-5-e">
<Pnumber>e</Pnumber>
<P3para>
<Text>the Ombudsman to prepare reports of investigations into social care and palliative care.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/6/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/6" id="section-1-6">
<Pnumber>6</Pnumber>
<P2para>
<Text>Part 6 makes supplementary provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/6/a/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/6/a" id="section-1-6-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/6/b/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/6/b" id="section-1-6-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>the disclosure and protection of information and publications in relation to investigations.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/7/2023-12-20" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/7" id="section-1-7">
<Pnumber>7</Pnumber>
<P2para>
<Text>Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.</Text>
</P2para>
</P2>
</P1para>
</P1>
</P1group>
</Part>
</Body>
</Primary>
<Commentaries>
<Commentary id="key-dd468f99d2cbfec5fec60b97ea1345f4" Type="I">
<Para>
<Text>
<CitationSubRef SectionRef="section-1" URI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1" id="ch938afb3-00286">S. 1</CitationSubRef>
in force at 23.7.2019 by
<Citation URI="http://www.legislation.gov.uk/id/wsi/2019/1096" Class="WelshStatutoryInstrument" Year="2019" Number="1096" Title="The Public Services Ombudsman (Wales) Act 2019 (Commencement) Regulations 2019" id="ch938afb3-00287">S.I. 2019/1096</Citation>
,
<CitationSubRef SectionRef="regulation-2" URI="http://www.legislation.gov.uk/id/wsi/2019/1096/regulation/2" CitationRef="ch938afb3-00287" Operative="true" id="ch938afb3-00288">reg. 2</CitationSubRef>
</Text>
</Para>
</Commentary>
</Commentaries>
</Legislation>