http://www.legislation.gov.uk/anaw/2019/3/section/1Public Services Ombudsman (Wales) Act 2019An Act of the National Assembly for Wales to make provision about the office of the Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; and for connected purposes.texttext/xmlenStatute Law Database2024-08-13Expert Participation2024-08-01 PART 1 INTRODUCTIONOverview11This Part of the Act is an overview of the main provisions of the Act.2Part 2 provides for the continuation of the role of the Ombudsman.3Part 3 makes provision for—athe Ombudsman to investigate listed authorities;bwho can make and refer complaints to the Ombudsman;cthe matters that may be investigated by the Ombudsman;dthe procedures that apply to the Ombudsman's investigations;ethe Ombudsman's powers to deal with obstruction and contempt;fthe Ombudsman to prepare reports of investigations;gthe Ombudsman to issue guidance to listed authorities about good administrative practice;hlisted authorities to compensate persons aggrieved.4Part 4 makes provision for—athe Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;bthe Ombudsman to publish model complaints-handling procedures for listed authorities;crequiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;dthe Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;ethe Ombudsman to promote best practice in relation to complaints-handling.5Part 5 makes provision for—athe Ombudsman to investigate social care providers and palliative care providers;bwho can make and refer complaints to the Ombudsman about social care and palliative care;cthe social care and palliative care matters that may be investigated by the Ombudsman;dthe procedures that apply to the Ombudsman's investigations into social care and palliative care;ethe Ombudsman to prepare reports of investigations into social care and palliative care.6Part 6 makes supplementary provision for—athe Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;bthe disclosure and protection of information and publications in relation to investigations.7Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.S. 1 in force at 23.7.2019 by S.I. 2019/1096, reg. 2
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1
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<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/b" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/b" id="section-1-3-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>who can make and refer complaints to the Ombudsman;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/c" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/c" id="section-1-3-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>the matters that may be investigated by the Ombudsman;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/d" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/d" id="section-1-3-d">
<Pnumber>d</Pnumber>
<P3para>
<Text>the procedures that apply to the Ombudsman's investigations;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/e" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/e" id="section-1-3-e">
<Pnumber>e</Pnumber>
<P3para>
<Text>the Ombudsman's powers to deal with obstruction and contempt;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/f" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/f" id="section-1-3-f">
<Pnumber>f</Pnumber>
<P3para>
<Text>the Ombudsman to prepare reports of investigations;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/g" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/g" id="section-1-3-g">
<Pnumber>g</Pnumber>
<P3para>
<Text>the Ombudsman to issue guidance to listed authorities about good administrative practice;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/3/h" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/3/h" id="section-1-3-h">
<Pnumber>h</Pnumber>
<P3para>
<Text>listed authorities to compensate persons aggrieved.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4" id="section-1-4">
<Pnumber>4</Pnumber>
<P2para>
<Text>Part 4 makes provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/a" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/a" id="section-1-4-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to publish a statement of principles about the complaints-handling procedures of listed authorities, and the Assembly procedure that applies to the statement of principles;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/b" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/b" id="section-1-4-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>the Ombudsman to publish model complaints-handling procedures for listed authorities;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/c" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/c" id="section-1-4-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>requiring a listed authority to comply with a model complaints-handling procedure that applies to the listed authority;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/d" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/d" id="section-1-4-d">
<Pnumber>d</Pnumber>
<P3para>
<Text>the Ombudsman to declare that the complaints-handling procedure of a listed authority does not comply with the model complaints-handling procedure;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/4/e" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/4/e" id="section-1-4-e">
<Pnumber>e</Pnumber>
<P3para>
<Text>the Ombudsman to promote best practice in relation to complaints-handling.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5" id="section-1-5">
<Pnumber>5</Pnumber>
<P2para>
<Text>Part 5 makes provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/a" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/a" id="section-1-5-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to investigate social care providers and palliative care providers;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/b" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/b" id="section-1-5-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>who can make and refer complaints to the Ombudsman about social care and palliative care;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/c" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/c" id="section-1-5-c">
<Pnumber>c</Pnumber>
<P3para>
<Text>the social care and palliative care matters that may be investigated by the Ombudsman;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/d" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/d" id="section-1-5-d">
<Pnumber>d</Pnumber>
<P3para>
<Text>the procedures that apply to the Ombudsman's investigations into social care and palliative care;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/5/e" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/5/e" id="section-1-5-e">
<Pnumber>e</Pnumber>
<P3para>
<Text>the Ombudsman to prepare reports of investigations into social care and palliative care.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/6" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/6" id="section-1-6">
<Pnumber>6</Pnumber>
<P2para>
<Text>Part 6 makes supplementary provision for—</Text>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/6/a" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/6/a" id="section-1-6-a">
<Pnumber>a</Pnumber>
<P3para>
<Text>the Ombudsman to work with other ombudsmen and commissioners etc. in relation to investigations;</Text>
</P3para>
</P3>
<P3 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/6/b" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/6/b" id="section-1-6-b">
<Pnumber>b</Pnumber>
<P3para>
<Text>the disclosure and protection of information and publications in relation to investigations.</Text>
</P3para>
</P3>
</P2para>
</P2>
<P2 DocumentURI="http://www.legislation.gov.uk/anaw/2019/3/section/1/7" IdURI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1/7" id="section-1-7">
<Pnumber>7</Pnumber>
<P2para>
<Text>Part 7 makes miscellaneous provision, including adding the Ombudsman to Schedule 6 to the Welsh Language Standards (No. 2) Regulations 2016 and a requirement for the review of the operation of this Act by the Assembly.</Text>
</P2para>
</P2>
</P1para>
</P1>
</P1group>
</Part>
</Body>
</Primary>
<Commentaries>
<Commentary id="key-dd468f99d2cbfec5fec60b97ea1345f4" Type="I">
<Para>
<Text>
<CitationSubRef SectionRef="section-1" URI="http://www.legislation.gov.uk/id/anaw/2019/3/section/1" id="ch938afb3-00286">S. 1</CitationSubRef>
in force at 23.7.2019 by
<Citation URI="http://www.legislation.gov.uk/id/wsi/2019/1096" Class="WelshStatutoryInstrument" Year="2019" Number="1096" Title="The Public Services Ombudsman (Wales) Act 2019 (Commencement) Regulations 2019" id="ch938afb3-00287">S.I. 2019/1096</Citation>
,
<CitationSubRef SectionRef="regulation-2" URI="http://www.legislation.gov.uk/id/wsi/2019/1096/regulation/2" CitationRef="ch938afb3-00287" Operative="true" id="ch938afb3-00288">reg. 2</CitationSubRef>
</Text>
</Para>
</Commentary>
</Commentaries>
</Legislation>