S. 28 in force at 23.7.2019 by S.I. 2019/1096, reg. 2

http://www.legislation.gov.uk/anaw/2019/3/section/28Public Services Ombudsman (Wales) Act 2019An Act of the National Assembly for Wales to make provision about the office of the Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; and for connected purposes.texttext/xmlenStatute Law Database2024-08-13Expert Participation2024-08-01PART 3INVESTIGATIONSSpecial reports
28Special reports1

The Ombudsman may prepare a report under this section (a “special report”) if subsection (2), (4) or (6) applies.

2

This subsection applies if, in a report under section 23, the Ombudsman has concluded that any person has sustained, or is likely to sustain, injustice or hardship in consequence of the matter investigated, and—

a

the Ombudsman has not received the notification required under section 26 before the end of the period permitted under that section,

b

the Ombudsman has received that notification but is not satisfied with—

i

the action which the listed authority has taken or proposes to take, or

ii

the period before the end of which it proposes to have taken that action, or

c

the Ombudsman has received that notification but is not satisfied that the listed authority has, before the end of the permitted period, taken the action it proposed to take.

3

The permitted period for the purposes of subsection (2)(c) is—

a

the period referred to in section 26(2)(b), or

b

any longer period specified by the Ombudsman in writing.

4

This subsection applies if the Ombudsman—

a

has prepared a report under section 27(2), and

b

is not satisfied that the listed authority has implemented the Ombudsman's recommendations before the end of the permitted period.

5

The permitted period for the purposes of subsection (4)(b) is—

a

the period referred to in section 27(2)(b), or

b

any longer period specified by the Ombudsman in writing.

6

This subsection applies if—

a

a matter which the Ombudsman is entitled to investigate has been resolved,

b

in resolving the matter, the Ombudsman has concluded that any person has sustained, or is likely to sustain, injustice or hardship in consequence of the matter,

c

the listed authority has agreed to take particular action before the end of a particular period, and

d

the Ombudsman is not satisfied that the listed authority has taken that action before the end of the permitted period.

7

The permitted period for the purposes of subsection (6)(d) is—

a

the period referred to in subsection (6)(c), or

b

any longer period specified by the Ombudsman in writing.

8

A special report must—

a

set out the facts on the basis of which subsection (2), (4) or (6) applies, and

b

make such recommendations as the Ombudsman thinks fit with respect to the action which, in the Ombudsman's opinion, should be taken—

i

to remedy or prevent the injustice or hardship to the person, and

ii

to prevent similar injustice or hardship being caused to any person in the future.

9

The Ombudsman must send a copy of a special report—

a

if the special report is prepared because subsection (2) applies, to each person to whom a copy of the report under section 23 was sent under section 23(1)(b);

b

if the special report is prepared because subsection (4) or (6) applies—

i

to the person who made the complaint, if the investigation relates to a complaint;

ii

to the listed authority in respect of which the report was made.

10

The Ombudsman may send a copy of a special report to any other persons the Ombudsman thinks appropriate.

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<p>
<ref href="http://www.legislation.gov.uk/id/anaw/2019/3/section/28">S. 28</ref>
in force at 23.7.2019 by
<ref href="http://www.legislation.gov.uk/id/wsi/2019/1096">S.I. 2019/1096</ref>
,
<ref href="http://www.legislation.gov.uk/id/wsi/2019/1096/regulation/2">reg. 2</ref>
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<portionBody period="#period3">
<part eId="part-3" period="#period2">
<num>
<strong>PART 3</strong>
</num>
<heading>INVESTIGATIONS</heading>
<hcontainer name="crossheading" eId="part-3-crossheading-special-reports" period="#period1">
<heading>
<em>Special reports</em>
</heading>
<section eId="section-28" period="#period1">
<num>
<noteRef href="#key-54e2e1491830b45da8d360e8ddc32901" marker="I1" class="commentary I"/>
28
</num>
<heading>Special reports</heading>
<subsection eId="section-28-1">
<num>1</num>
<content>
<p>The Ombudsman may prepare a report under this section (a “special report”) if subsection (2), (4) or (6) applies.</p>
</content>
</subsection>
<subsection eId="section-28-2">
<num>2</num>
<intro>
<p>This subsection applies if, in a report under section 23, the Ombudsman has concluded that any person has sustained, or is likely to sustain, injustice or hardship in consequence of the matter investigated, and—</p>
</intro>
<paragraph eId="section-28-2-a">
<num>a</num>
<content>
<p>the Ombudsman has not received the notification required under section 26 before the end of the period permitted under that section,</p>
</content>
</paragraph>
<paragraph eId="section-28-2-b">
<num>b</num>
<intro>
<p>the Ombudsman has received that notification but is not satisfied with—</p>
</intro>
<subparagraph eId="section-28-2-b-i">
<num>i</num>
<content>
<p>the action which the listed authority has taken or proposes to take, or</p>
</content>
</subparagraph>
<subparagraph eId="section-28-2-b-ii">
<num>ii</num>
<content>
<p>the period before the end of which it proposes to have taken that action, or</p>
</content>
</subparagraph>
</paragraph>
<paragraph eId="section-28-2-c">
<num>c</num>
<content>
<p>the Ombudsman has received that notification but is not satisfied that the listed authority has, before the end of the permitted period, taken the action it proposed to take.</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-28-3">
<num>3</num>
<intro>
<p>The permitted period for the purposes of subsection (2)(c) is—</p>
</intro>
<paragraph eId="section-28-3-a">
<num>a</num>
<content>
<p>the period referred to in section 26(2)(b), or</p>
</content>
</paragraph>
<paragraph eId="section-28-3-b">
<num>b</num>
<content>
<p>any longer period specified by the Ombudsman in writing.</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-28-4">
<num>4</num>
<intro>
<p>This subsection applies if the Ombudsman—</p>
</intro>
<paragraph eId="section-28-4-a">
<num>a</num>
<content>
<p>has prepared a report under section 27(2), and</p>
</content>
</paragraph>
<paragraph eId="section-28-4-b">
<num>b</num>
<content>
<p>is not satisfied that the listed authority has implemented the Ombudsman's recommendations before the end of the permitted period.</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-28-5">
<num>5</num>
<intro>
<p>The permitted period for the purposes of subsection (4)(b) is—</p>
</intro>
<paragraph eId="section-28-5-a">
<num>a</num>
<content>
<p>the period referred to in section 27(2)(b), or</p>
</content>
</paragraph>
<paragraph eId="section-28-5-b">
<num>b</num>
<content>
<p>any longer period specified by the Ombudsman in writing.</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-28-6">
<num>6</num>
<intro>
<p>This subsection applies if—</p>
</intro>
<paragraph eId="section-28-6-a">
<num>a</num>
<content>
<p>a matter which the Ombudsman is entitled to investigate has been resolved,</p>
</content>
</paragraph>
<paragraph eId="section-28-6-b">
<num>b</num>
<content>
<p>in resolving the matter, the Ombudsman has concluded that any person has sustained, or is likely to sustain, injustice or hardship in consequence of the matter,</p>
</content>
</paragraph>
<paragraph eId="section-28-6-c">
<num>c</num>
<content>
<p>the listed authority has agreed to take particular action before the end of a particular period, and</p>
</content>
</paragraph>
<paragraph eId="section-28-6-d">
<num>d</num>
<content>
<p>the Ombudsman is not satisfied that the listed authority has taken that action before the end of the permitted period.</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-28-7">
<num>7</num>
<intro>
<p>The permitted period for the purposes of subsection (6)(d) is—</p>
</intro>
<paragraph eId="section-28-7-a">
<num>a</num>
<content>
<p>the period referred to in subsection (6)(c), or</p>
</content>
</paragraph>
<paragraph eId="section-28-7-b">
<num>b</num>
<content>
<p>any longer period specified by the Ombudsman in writing.</p>
</content>
</paragraph>
</subsection>
<subsection eId="section-28-8">
<num>8</num>
<intro>
<p>A special report must—</p>
</intro>
<paragraph eId="section-28-8-a">
<num>a</num>
<content>
<p>set out the facts on the basis of which subsection (2), (4) or (6) applies, and</p>
</content>
</paragraph>
<paragraph eId="section-28-8-b">
<num>b</num>
<intro>
<p>make such recommendations as the Ombudsman thinks fit with respect to the action which, in the Ombudsman's opinion, should be taken—</p>
</intro>
<subparagraph eId="section-28-8-b-i">
<num>i</num>
<content>
<p>to remedy or prevent the injustice or hardship to the person, and</p>
</content>
</subparagraph>
<subparagraph eId="section-28-8-b-ii">
<num>ii</num>
<content>
<p>to prevent similar injustice or hardship being caused to any person in the future.</p>
</content>
</subparagraph>
</paragraph>
</subsection>
<subsection eId="section-28-9">
<num>9</num>
<intro>
<p>The Ombudsman must send a copy of a special report—</p>
</intro>
<paragraph eId="section-28-9-a">
<num>a</num>
<content>
<p>if the special report is prepared because subsection (2) applies, to each person to whom a copy of the report under section 23 was sent under section 23(1)(b);</p>
</content>
</paragraph>
<paragraph eId="section-28-9-b">
<num>b</num>
<intro>
<p>if the special report is prepared because subsection (4) or (6) applies—</p>
</intro>
<subparagraph eId="section-28-9-b-i">
<num>i</num>
<content>
<p>to the person who made the complaint, if the investigation relates to a complaint;</p>
</content>
</subparagraph>
<subparagraph eId="section-28-9-b-ii">
<num>ii</num>
<content>
<p>to the listed authority in respect of which the report was made.</p>
</content>
</subparagraph>
</paragraph>
</subsection>
<subsection eId="section-28-10">
<num>10</num>
<content>
<p>The Ombudsman may send a copy of a special report to any other persons the Ombudsman thinks appropriate.</p>
</content>
</subsection>
</section>
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