S. 40 in force at 23.7.2019 by S.I. 2019/1096, reg. 2

http://www.legislation.gov.uk/anaw/2019/3/section/40Public Services Ombudsman (Wales) Act 2019An Act of the National Assembly for Wales to make provision about the office of the Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; and for connected purposes.texttext/xmlenStatute Law Database2024-08-13Expert Participation2024-08-01PART 4LISTED AUTHORITIES: COMPLAINTS-HANDLING PROCEDURES
40Submission of complaints-handling procedure: general1

A listed authority must submit its complaints-handling procedure to the Ombudsman if the Ombudsman so directs; and must do so within three months beginning with the day the listed authority receives the Ombudsman's direction or such other period as the Ombudsman may direct.

2

The time limits in sections 38(3) and 39(5) are subject to any time limits that apply in a direction given under subsection (1).

3

When a listed authority has submitted its complaints-handling procedure to the Ombudsman under this Act or otherwise, the authority must provide such additional information in relation to that procedure as the Ombudsman may request; and must do so within such period as the Ombudsman directs.

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<p>
<ref href="http://www.legislation.gov.uk/id/anaw/2019/3/section/40">S. 40</ref>
in force at 23.7.2019 by
<ref href="http://www.legislation.gov.uk/id/wsi/2019/1096">S.I. 2019/1096</ref>
,
<ref href="http://www.legislation.gov.uk/id/wsi/2019/1096/regulation/2">reg. 2</ref>
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<portionBody period="#period2">
<part eId="part-4" period="#period1">
<num>
<strong>PART 4</strong>
</num>
<heading>LISTED AUTHORITIES: COMPLAINTS-HANDLING PROCEDURES</heading>
<section eId="section-40" period="#period1">
<num>
<noteRef href="#key-b4750147d80edc690d3be81159cb71c0" marker="I1" class="commentary I"/>
40
</num>
<heading>Submission of complaints-handling procedure: general</heading>
<subsection eId="section-40-1">
<num>1</num>
<content>
<p>A listed authority must submit its complaints-handling procedure to the Ombudsman if the Ombudsman so directs; and must do so within three months beginning with the day the listed authority receives the Ombudsman's direction or such other period as the Ombudsman may direct.</p>
</content>
</subsection>
<subsection eId="section-40-2">
<num>2</num>
<content>
<p>The time limits in sections 38(3) and 39(5) are subject to any time limits that apply in a direction given under subsection (1).</p>
</content>
</subsection>
<subsection eId="section-40-3">
<num>3</num>
<content>
<p>When a listed authority has submitted its complaints-handling procedure to the Ombudsman under this Act or otherwise, the authority must provide such additional information in relation to that procedure as the Ombudsman may request; and must do so within such period as the Ombudsman directs.</p>
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