PART 5INVESTIGATION OF COMPLAINTS RELATING TO OTHER PERSONS: SOCIAL CARE AND PALLIATIVE CARE
Investigation of complaints
I147Who can complain
1
The persons entitled to make a complaint to the Ombudsman are—
a
a member of the public (referred to in this Part as “the person aggrieved”) who claims or claimed to have sustained injustice or hardship as a result of a matter to which this Part applies,
b
a person authorised in writing by the person aggrieved to act on that person's behalf, or
c
if the person aggrieved is not capable of authorising such a person (for example because the person has died), a person who appears to the Ombudsman to be appropriate to act on behalf of the person aggrieved.
2
“Member of the public” does not include a person acting in the capacity of—
a
a care home provider,
b
a domiciliary care provider,
c
an independent palliative care provider, or
d
a listed authority.
3
It is for the Ombudsman to determine any question of whether a person is entitled under this section to make a complaint.