PART 5LEARNER PROTECTION, COMPLAINTS PROCEDURES AND LEARNER ENGAGEMENT
127Complaints procedures
(1)
The Commission must take such steps as appear to it appropriate to ensure that a relevant tertiary education provider—
(a)
has in place a procedure for investigating complaints about an act or omission of the provider which are made by persons who are undertaking or have undertaken relevant courses, and
(b)
takes reasonable steps to make the procedure known to persons undertaking relevant courses.
(2)
For the meaning of “relevant course” and “relevant tertiary education provider”, see section 126(10).