F1The Council shall establish a procedure by which a person, or someone acting on a person’s behalf, may make complaints (or other representations) in relation to the exercise by the F2Council of, or failure by it to exercise, any of its functions under this Act in respect of the person.

Before establishing a procedure under subsection (1) above, the F3Council shall consult the Scottish F4Public Services Ombudsman on its proposals for such a procedure F5....

The F6Council shall keep the procedure so established by it under review and shall vary that procedure whenever, F7after such consultation, it considers it appropriate to do so.

The F8Council shall give such publicity to that procedure (including that procedure as varied under subsection (3) above) as it considers appropriate and shall give a copy of the procedure to any person who requests it.