Part 3Performance of social landlords
Scottish Social Housing Charter
32Standards and outcomes
1
Standards and outcomes set out in the Scottish Social Housing Charter may, for example, relate to—
a
the housing needs for which social landlords should provide,
b
the prevention and alleviation of homelessness,
c
the provision and management of sites for gypsies and travellers, whatever their race or origin,
d
the acquisition and disposal of housing accommodation,
e
the allocation of housing accommodation,
f
the terms of tenancies and the principles upon which levels of rent should be determined,
g
the condition and quality of housing accommodation,
h
the maintenance and repair of housing accommodation,
i
the contribution of registered social landlords and local authority landlords to the amenity of the areas in which housing accommodation is situated,
j
the contribution to and promotion of the environmental well-being and regeneration of the areas in which housing accommodation is situated,
k
the prevention of harassment or anti-social behaviour,
l
the provision of information to the public by registered social landlords on their housing services and governance arrangements,
m
the participation of tenants (and bodies representing tenants) in formulating social landlords’ proposals concerning the provision of housing services and in reviewing those proposals once formulated,
n
the procedures for dealing with tenants’ complaints about social landlords and for resolving other disputes between social landlords and their tenants.
2
Different standards and outcomes may be set out for different social landlords or for different areas or cases.