1. Introductory Text

  2. Charter of Patient Rights and Responsibilities

    1. 1.Charter of Patient Rights and Responsibilities

    2. 2.Review and revision of Charter

  3. Patient rights

    1. 3.Patient rights

    2. 4.Patient rights: further provision

  4. Health care principles

    1. 5.Duty to uphold the health care principles

    2. 6.Health care principles

    3. 7.Health care principles: guidance and directions

  5. Treatment time guarantee

    1. 8.Treatment time guarantee

    2. 9.Treatment time guarantee: further provision

    3. 10.Breach of the treatment time guarantee

    4. 11.Treatment time guarantee: guidance and directions

    5. 12.Treatment time guarantee: suspension

    6. 13.Treatment time guarantee: key terms

  6. Patient feedback, comments, concerns or complaints

    1. 14.Encouragement of patient feedback etc.

    2. 15.Arrangements for handling and responding to patient feedback etc.

    3. 16.Repeal of the Hospital Complaints Procedure Act 1985

  7. Patient advice and support service

    1. 17.Patient advice and support service: establishment and funding

    2. 18.Patient advice and support service

    3. 19.Duties to share information

  8. Protections and limitations

    1. 20.Protections and limitations

  9. Inquiries and default and emergency powers

    1. 21.Powers of the Scottish Ministers

  10. Payments to or in respect of certain persons infected with hepatitis C as a result of NHS treatment etc.: eligibility

    1. 22.Payments to or in respect of certain persons infected with hepatitis C as a result of NHS treatment etc.: eligibility

  11. General

    1. 23.Interpretation

    2. 24.Ancillary provision

    3. 25.Orders, regulations and directions

    4. 26.Short title and commencement

    1. SCHEDULE

      Health care principles to be upheld by relevant nhs bodies and relevant service providers

      1. Patient focus

        1. 1.Anything done in relation to the patient takes into account...

        2. 2.Patients are treated with dignity and respect.

        3. 3.Privacy and confidentiality are respected.

        4. 4.Health care is provided in a caring and compassionate manner....

        5. 5.Support necessary to receive or access health care is available....

        6. 6.The patient's abilities, characteristics and circumstances are considered.

      2. Quality care and treatment

        1. 7.Regard is had to the importance of providing the optimum...

        2. 8.The range of options available in the patient's case is...

        3. 9.Health care is based on current recognised clinical guidance.

        4. 10.No avoidable harm or injury is to be caused to...

        5. 11.Patients are cared for in an appropriate environment which is...

      3. Patient participation

        1. 12.Patients participate as fully as possible in decisions relating to...

        2. 13.Patients are provided with such information and support as is...

        3. 14.Patients are encouraged to treat any person involved in the...

      4. Communication

        1. 15.Communication about a patient's health and wellbeing is clear, accessible...

        2. 16.Communication about general services and processes and decisions is clear,...

      5. Complaints

        1. 17.Issues of concern are dealt with reasonably, promptly and in...

      6. Other

        1. 18.Waste of resources in the provision of health care is...