11 Means of providing informationS
(1)Where, in requesting information from a Scottish public authority, the applicant expresses a preference for receiving it by any one or more of the means mentioned in subsection (2), the authority must, so far as is reasonably practicable, give effect to that preference.
(2)The means are—
(a)the provision to the applicant, in permanent form or in another form acceptable to the applicant, of a copy of the information;
(b)such provision to the applicant of a digest or summary of the information; and
(c)the provision to the applicant of a reasonable opportunity to inspect a record containing the information.
(3)In determining, for the purposes of subsection (1), what is reasonably practicable, the authority may have regard to all the circumstances, including cost; and where it determines that it is not reasonably practicable to give effect to the preference it must notify the applicant of the reasons for that determination.
(4)Subject to subsection (1), information given in compliance with section 1(1) may be given by any means which are reasonable in the circumstances.
(5)Such tests of reasonable practicability as are imposed by this section are not to be construed as detracting from any duty which a provider of services has under or by virtue of section 21 of the Disability Discrimination Act 1995 (c.50) (duty to make adjustments to practices, policies, procedures or physical features so that use of services by disabled persons is facilitated or made possible).