(1)The [F1Commission] may, after consulting [F2every water services provider and sewerage services provider and] [F3Citizens Advice Scotland], approve a customer standards code submitted under section 26(1) or (3)—
(a)without modifications, or
(b)with such modifications as are agreed by the [F1Commission] and Scottish Water.
(2)Where—
(a)the [F1Commission] is not prepared to give approval under subsection (1)(a), and
(b)Scottish Water does not agree to some or all of the modifications proposed by the [F1Commission] under subsection (1)(b),
the [F1Commission] must send the code (with any modifications to it agreed by the [F1Commission] and Scottish Water) to the Scottish Ministers.
(3)Where 3 months have elapsed since the [F1Commission] has received a customer standards code by virtue of section 26(1) or (3) and the [F1Commission] has neither—
(a)given approval under subsection (1) of this section, nor
(b)sent the scheme to the Scottish Ministers under subsection (2) of this section,
Scottish Water may require the [F1Commission] to send it to the Scottish Ministers.
(4)The Scottish Ministers may, after consulting [F4every water services provider and sewerage services provider and] [F5Citizens Advice Scotland], approve a code sent to them under subsection (2) or (3)—
(a)without modifications or further modifications, or
(b)with such modifications as, after consulting Scottish Water and the [F1Commission] , they think fit.
(5)Where the [F1Commission] approves a customer standards code under subsection (1), the [F1Commission] must send a copy of the code as so approved to the Scottish Ministers.
(6)Where the Scottish Ministers approve a customer standards code under subsection (4), they must send a copy of the code as so approved to the [F1Commission] .
Textual Amendments
F1Words in s. 27 substituted (1.7.2005) by Water Services etc. (Scotland) Act 2005 (asp 3), s. 37(2), sch. 5 para. 7(1) (with s. 36); S.S.I. 2005/351, art. 2, sch. 2
F2Words in s. 27(1) inserted (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 130(2)(a), 134(7)(8); S.S.I. 2011/278, art. 2(b)
F3Words in s. 27(1) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 15(6)(a) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)
F4Words in s. 27(4) inserted (15.8.2011) by Public Services Reform (Scotland) Act 2010 (asp 8), ss. 130(2)(b), 134(7)(8); S.S.I. 2011/278, art. 2(b)
F5Words in s. 27(4) substituted (1.4.2014) by The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014 (S.I. 2014/631), art. 1(3), Sch. 1 para. 15(6)(b) (with Sch. 1 para. 28, Sch. 2 paras. 13-15)