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CHAPTER IVACCESS TO THE AUCTIONS

Article 17Training and helpline

An auction platform auctioning two-day spot or five-day futures shall offer a practical web-based training module on the auction process it is conducting, including guidance on how to complete and submit any forms and a simulation of how to bid in an auction. It shall also make available a helpline service accessible by telephone, facsimile and electronic mail at least during the working hours of each trading day.