Regulation (EU) No 524/2013 of the European Parliament and of the CouncilDangos y teitl llawn
Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC (Regulation on consumer ODR)
ANNEX Information to be provided when submitting a complaint
(1)Whether the complainant party is a consumer or a trader;
(2)The name and e-mail and geographical address of the consumer;
(3)The name and e-mail, website and geographical address of the trader;
(4)The name and email and geographical address of the complainant party’s representative, if applicable;
(5)The language(s) of the complainant party or representative, if applicable;
(6)The language of the respondent party, if known;
(7)The type of good or service to which the complaint relates;
(8)Whether the good or service was offered by the trader and ordered by the consumer on a website or by other electronic means;
(9)The price of the good or service purchased;
(10)The date on which the consumer purchased the good or service;
(11)Whether the consumer has made direct contact with the trader;
(12)Whether the dispute is being or has previously been considered by an ADR entity or by a court;
(13)The type of complaint;
(14)The description of the complaint;
(15)If the complainant party is a consumer, the ADR entities the trader is obliged to or has committed to use in accordance with Article 13(1) of Directive 2013/11/EU, if known;
(16)If the complainant party is a trader, which ADR entity or entities the trader commits to or is obliged to use.