Welsh Language (Wales) Measure 2011

14 Complaints procedure E+W

(1) The Commissioner must establish a procedure for the investigation of complaints about acts or omissions relating to the exercise of the Commissioner's functions (“the complaints procedure”).

(2) The complaints procedure must include provision about—

(a) how a complaint may be made;

(b) the person to whom a complaint may be made;

(c) the period within which consideration of a complaint must begin and be concluded; and

(d) action that the Commissioner must consider taking in response to a complaint.

(3) The Commissioner may amend the complaints procedure.

(4) The Commissioner must—

(a) ensure that a copy of the complaints procedure is available for inspection at the Commissioner's office, and

(b) ensure that copies of the complaints procedure are made available at such other places and by such other means (including by electronic means) as he or she thinks appropriate.

(5) The Commissioner must ensure that the arrangements for inspecting and gaining access to copies of the complaints procedure are published in such a way as to bring those arrangements to the attention of persons whom the Commissioner thinks likely to have an interest in the procedure.

Commencement Information

I1 S. 14 in force at 1.4.2012 by S.I. 2012/969, art. 2(f)