5.—(1) A written complaint shall be made by a notice of complaint sent to the Tribunal.
(2) A notice of complaint–
(a)shall be sent to the Tribunal within 28 days of the date on which the complainant has been advised that the bus operator has determined the relevant complaint;
(b)shall state the full name and address of the complainant;
(c)may specify some other address as being the address to which documents may be sent in connection with the complaint;
(d)shall specify the date on which the relevant complaint was made and the nature of any determination made by the bus operator on that complaint; and
(e)may include any representations which the complainant wishes to make.
(3) The notice of complaint shall be signed by the complainant or an authorised representative.