xmlns:atom="http://www.w3.org/2005/Atom"
Introductory Text
1.Citation, commencement and interpretation
2.Matters which may be the subject of a complaint
3.Persons who may make a complaint
4.Procedure for making a complaint
5.Procedure for consideration of a complaint
6.Investigation procedure
7.Extension of timescales in special circumstances
8.Determination of complaints
9.Ombudsman’s remit in relation to Part 4 and Part 5 complaints
Signature
Explanatory Note