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The National Health Service (General Medical Services Contracts) (Scotland) Regulations 2018

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Patient online appointment services

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72.—(1) A contractor must provide its registered patients with—

(a)an F1... online appointment service;

(b)an F2... online repeat prescription service; and

(c)an F3... online repeat prescription information service,

in a manner which is capable of being electronically integrated with the computer systems of the contractor’s practice and using appropriate systems authorised by the Health Board.

F4(2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

(3) F5...The contractor must regularly consider whether it is desirable, in order to meet the reasonable needs of its registered patients, to increase the proportion of appointments which are made available to registered patients through that service and if it is so desirable, to increase the proportion of appointments accordingly.

[F6(4) The contractor must promote the services referred to in sub-paragraph (1) to its registered patients—

(a)in practice leaflets in accordance with paragraph 11 of schedule 8; and

(b)on the practice website.]

(5) In this paragraph—

(a)“online appointment service” means a facility which allows patients to [F7book,] view, amend and cancel appointments online;

(b)“repeat prescription service” means a facility which allows patients to order repeat prescriptions for drugs, medicines or appliances online; and

(c)“online repeat prescription information service” means a facility which allows patients to view online, and print, a list of any drugs, medicines or appliances in respect of which the patient has a repeat prescription.

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