The Warm Home Discount Regulations 2011

Regulation 26(1) and (2)

SCHEDULE 4 Industry initiatives

Type of initiative	Exceptions
Payments to organisations which refer to electricity or gas suppliers, or facilitate the referral of, customers who— (a) are in fuel poverty or in a fuel poverty risk group; and (b) are, or may be, eligible for a benefit under these Regulations or for any other assistance from the supplier.
Providing, or funding the provision by other persons of— (a) benefit entitlement checks; or (b) benefit entitlement checks and assistance in claiming benefits.
Providing to domestic energy users, or funding the provision by other persons to domestic energy consumers of— (a) energy efficiency measures; (b) thermal efficiency measures; (c) energy efficient appliances; or (d) microgeneration.
Providing, or funding the provision by other persons of, energy advice to domestic consumers.
Training persons, or funding the training of persons, to provide energy advice to domestic consumers.	A supplier may not count costs of training its own employees or contractors, or the employees or contractors of a company in the same group of companies as the supplier.
Providing assistance, or funding the provision by other persons of assistance, to reduce or cancel debts for household electricity or gas supply, where such assistance is provided as part of a package of measures aimed at providing customers with long-term relief from fuel poverty.	A supplier may not count costs arising from a billing error by the supplier.