- Y Diweddaraf sydd Ar Gael (Diwygiedig)
- Pwynt Penodol mewn Amser (07/11/2000)
- Gwreiddiol (Fel y'i Deddfwyd)
Gas Act 1986
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Rhagor o Adnoddau
Changes over time for: Section 33E
Version Superseded: 01/10/2001
Alternative versions:
- 01/07/1992- Amendment
- 01/03/1996- Amendment
- 07/11/2000- Amendment
- 07/11/2000
Point in time - 01/10/2001- Amendment
Status:
Point in time view as at 07/11/2000. This version of this provision has been superseded.
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Gas Act 1986, Section 33E is up to date with all changes known to be in force on or before 24 December 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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[[F233EF1 Procedures for dealing with complaints.E+W+S
(1)Each [F3gas supplier who is authorised to supply gas to domestic customers and whose licence incorporates the standard conditions]] shall establish a procedure for dealing with complaints made by his [F4domestic customers or potential domestic customers] in connection with the provision of gas supply services.
(2)No such procedure shall be established, and no modification of such a procedure shall be made, unless—
F2(a). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
(b)the proposed procedure or modification has been approved by the Director.
(3)The [F5gas supplier] shall—
(a)publicise the procedure in such manner as may be approved by the Director; and
(b)send a description of the procedure, free of charge, to any person who asks for one.
(4)The Director may give a direction to a [F5gas supplier] requiring the supplier to review his procedure or the manner in which it operates.
(5)A direction under subsection (4) above—
(a)may specify the manner in which the review is to be conducted; and
(b)shall require a written report of the review to be made to the Director.
(6)Where the Director receives a report under subsection (5)(b) above, he may, after consulting the [F5gas supplier], direct him to make such modifications of—
(a)the procedure; or
(b)the manner in which the procedure operates,
as may be specified in the direction.
(7)Subsection (2) above does not apply to any modification made in compliance with a direction under subsection (6) above.]
Textual Amendments
F1S. 33E inserted (1.7.1992) by Competition and Service (Utilities) Act 1992 (c. 43), s. 14; Commencement Order No. 1 made on 29.5.1992, art. 3, Sch. Pt. I.
F2S. 33E shall cease to have effect (7.11.2000) by virtue of 2000 c. 27, s. 108, Sch. 6 Pt. I para. 15; S.I. 2000/2974, art. 2, Sch. (subject to transitional provisions in arts. 3-12) and is repealed (7.11.2000 for s. 33E(2)(a) and otherwiseprosp.) by 2000 c. 27, ss. 108, 110(2), Sch. 6 Pt. I para. 15, Sch. 8; S.I. 2000/2974, art. 2, Sch. (subject to transitional provisions in arts. 3-12)
F3Words in s. 33E(1) substituted (1.3.1996) by 1995 c. 45, s. 10(1), Sch. 3 para. 39(1)(a); S.I. 1996/218, art. 2
F4Words in s. 33E(1) substituted (1.3.1996) by 1995 c. 45, s. 10(1), Sch. 3 para. 39(1)(b); S.I. 1996/218, art. 2
F5Words in s. 33E(2)-(4)(6) substituted (1.3.1996) by 1995 c. 45, s. 10(1), Sch. 3 para. 39(2); S.I. 1996/218, art. 2
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