Textual Amendments
F1Sch. 2 paras. 7A-7D and cross-headings inserted (1.4.2013 for E. for the insertion of Sch. 2 paras. 7A-7C) by Localism Act 2011 (c. 20), ss. 180(1), 240(2) (with s. 180(3)(4)); S.I. 2013/722, art. 2(a) (with art. 3)
7B(1)Paragraph 7A(1) does not apply in relation to a complaint against a social landlord made to a housing ombudsman under an approved scheme if the ombudsman is satisfied that—E+W
(a)the social landlord has procedures for considering complaints against the social landlord,
(b)the matter that forms the subject of the complaint has been submitted to those procedures,
(c)those procedures have been exhausted, and
(d)the complaint has been made to the ombudsman after the end of the eight weeks beginning with the day on which those procedures were exhausted.
(2)Paragraph 7A(1) does not apply in relation to a complaint against a social landlord made to a housing ombudsman under an approved scheme if—
(a)the ombudsman is satisfied that a designated person—
(i)has refused to refer the complaint to a housing ombudsman under an approved scheme, or
(ii)has agreed to the complaint being made otherwise than by way of a referral by a designated person, and
(b)the refusal, or agreement, is in writing or the ombudsman is satisfied that it has been confirmed in writing.
(3)Paragraph 7A(3) (meaning of “designated person”) applies also for the purposes of sub-paragraph (2).]