(1)In this Part “qualifying complaint” means, subject to [F1subsections (2) and (3)], a complaint about an act or omission of a qualifying institution which is made by a person—
(a)as a student or former student at that institution, or
(b)as a student or former student at another institution (whether or not a qualifying institution) undertaking a course of study, or programme of research, leading to the grant of one of the qualifying institution’s awards.
(2)A complaint which falls within subsection (1) is not a qualifying complaint to the extent that it relates to matters of academic judgment.
[F2(3)The designated operator may determine that a complaint within subsection (1) about an act or omission of a qualifying institution within [F3paragraph (da), (e), (ea)] or (f) of section 11 is a qualifying complaint only if it is made by a person who is undertaking or has undertaken a particular course or a course of a particular description.]
Textual Amendments
F1Words in s. 12(1) substituted (1.9.2015) by Consumer Rights Act 2015 (c. 15), ss. 89(3)(a), 100(5); S.I. 2015/1575, art. 2 (with art. 3); S.I. 2015/1605, art. 2 (with art. 3); S.I. 2015/1575, art. 2 (with art. 3); S.I. 2015/1605, art. 2 (with art. 3)
F2S. 12(3) inserted (1.9.2015) by Consumer Rights Act 2015 (c. 15), ss. 89(3)(b), 100(5); S.I. 2015/1575, art. 2 (with art. 3); S.I. 2015/1605, art. 2 (with art. 3); S.I. 2015/1575, art. 2 (with art. 3); S.I. 2015/1605, art. 2 (with art. 3)
F3Words in s. 12(3) substituted (1.4.2018) by Higher Education and Research Act 2017 (c. 29), ss. 89(3), 124(5); S.I. 2018/241, reg. 2(l)
Commencement Information
I1S. 12 in force for E. at 1.11.2004 by S.I. 2004/2781, art. 2
I2S. 12 in force for W. at 1.12.2004 by S.I. 2004/3144, Sch. Pt. 1