- Y Diweddaraf sydd Ar Gael (Diwygiedig)
- Pwynt Penodol mewn Amser (27/02/2013)
- Gwreiddiol (Fel y'i Deddfwyd)
Financial Services Act 2012
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Changes over time for: Section 84
Version Superseded: 01/04/2013
Alternative versions:
- 24/01/2013- Amendment
- 27/02/2013
Point in time - 01/04/2013- Amendment
- 29/08/2023- Amendment
Status:
Point in time view as at 27/02/2013. This version of this provision has been superseded.
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Financial Services Act 2012, Section 84 is up to date with all changes known to be in force on or before 23 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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84Arrangements for the investigation of complaintsU.K.
This
adran has no associated
Nodiadau Esboniadol
(1)The regulators must—
(a)make arrangements (“the complaints scheme”) for the investigation of complaints arising in connection with the exercise of, or failure to exercise, any of their relevant functions (see section 85), and
(b)appoint an independent person (“the investigator”) to be responsible for the conduct of investigations in accordance with the complaints scheme.
(2)For the purposes of this Part “the regulators” are the FCA, the PRA and the Bank of England, and references to a regulator are to be read accordingly.
(3)The complaints scheme must be designed so that, as far as reasonably practicable, complaints are investigated quickly.
(4)The Treasury's approval is required for the appointment or dismissal of the investigator.
(5)The terms and conditions on which the investigator is appointed must be such as, in the opinion of the regulators, are reasonably designed to secure—
(a)that the investigator will be free at all times to act independently of the regulators, and
(b)that complaints will be investigated under the complaints scheme without favouring the regulators.
Commencement Information
I1S. 84 in force at 24.1.2013 for specified purposes by S.I. 2013/113, art. 2(1)(c), Sch. Pt. 3
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