Consumer Rights Act 2015 (c. 15)

PART 1 U.K. Consumer contracts for goods, digital content and services

CHAPTER 3 U.K. Digital content

What remedies are there if statutory rights under a digital content contract are not met? U.K.

45 Right to a refund U.K.

(1) The right to a refund gives the consumer the right to receive a refund from the trader of all money paid by the consumer for the digital content (subject to subsection (2)).

(2) If the breach giving the consumer the right to a refund affects only some of the digital content supplied under the contract, the right to a refund does not extend to any part of the price attributable to digital content that is not affected by the breach.

(3) A refund must be given without undue delay, and in any event within 14 days beginning with the day on which the trader agrees that the consumer is entitled to a refund.

(4) The trader must give the refund using the same means of payment as the consumer used to pay for the digital content, unless the consumer expressly agrees otherwise.

(5) The trader must not impose any fee on the consumer in respect of the refund.

Commencement Information

I1 S. 45 in force at 1.10.2015 by S.I. 2015/1630, art. 3(a) (with art. 6(1))