Digital Markets, Competition and Consumers Act 2024

260 Arrangements for consumers to exercise right to end contract

(1) A trader must make arrangements to enable a consumer to exercise a right to bring a subscription contract to an end—

(a) in a way which is straightforward, and

(b) without having to take any steps which are not reasonably necessary for bringing the contract to an end.

(2) A consumer may, alternatively, exercise a right to bring a subscription contract to an end by notifying the trader in accordance with subsection (6) that the consumer is bringing the contract to an end.

(3) A consumer may exercise a right to bring a subscription contract to an end at any time permitted by regulations under section 277(1)(c).

(4) In relation to a subscription contract entered into online, arrangements under subsection (1) must—

(a) enable a consumer to bring the contract to an end online, and

(b) ensure that instructions for doing so are displayed online in a place or places that a consumer seeking to end the contract is likely to find them.

(5) Arrangements under this section must comply with any other requirements specified in regulations under section 277(1)(c).

(6) A notification under subsection (2) may be given by the consumer making a clear statement setting out their decision to bring the contract to an end.