The Electricity (Standards of Performance) Regulations 1993

Appointments

11.—(1) This regulation applies where—

(a) the customer informs the supplier that the customer wishes the supplier to visit the customer’s premises, or

(b) the supplier informs the customer that the supplier wishes to visit the customer’s premises,

being in either case a visit in connection with the activities which the supplier is authorised to carry on under his licence which requires access to be afforded to his representative or for which it would otherwise be reasonable to expect the customer to be present.

(2) Where this regulation applies and the supplier fails within a reasonable period from the commencement date to offer a timed appointment, the supplier shall, except in the circumstances specified in paragraph (5), pay to the customer the prescribed sum.

(3) Where this regulation applies and the supplier fails to keep a timed appointment, the supplier shall, except in the circumstances described in paragraph (5), pay to the customer the prescribed sum.

(4) Where a timed appointment is made for more than one purpose, the supplier shall not be required to pay more than one prescribed sum under paragraph (3) in respect of that timed appointment.

(5) The circumstances described in this paragraph are—

(a) each of the circumstances described in regulation 15 provided that in paragraph (6) of that regulation, he gave the customer not less than one working day’s prior warning (whether or not in writing) that he would be unable to keep the timed appointment or the circumstances in which the paragraph applied occurred at a time when it was not reasonably practicable to give such a warning;

(b) that the visit is for the purpose of responding to information received under regulations 3, 8 or 9 or, a notice under regulation 5; and

(c) that the visit is wholly or mainly in connection with cutting off the supply in exercise of the power contained in sub-paragraph 1(6) of Schedule 6 of the Act.

(6) In this regulation, “timed appointment” means an appointment to make a visit to a customer’s premises commencing—

(a) unless sub-paragraph (b) applies, during a part (specified by the supplier) of a day (also specified by the supplier) within a reasonable period from the commencement date, having regard to the purpose of visit, being either a part which falls either wholly before one o'clock in the afternoon or wholly after noon, or a part not exceeding two hours; or

(b) during such part of a day as is requested by the customer and agreed with the supplier, such agreement not to be uneasonably withheld, provided that the supplier shall not be obliged to agree a part of a day less than two hours.