PART VIIMISCELLANEOUS
Complaints
35.—(1) An independent qualified conveyancer shall consider any complaint made to him in writing by a client or any other person having an interest (“the complainant”) in connection with the conveyancing services he has provided.
(2) An independent qualified conveyancer shall, within a reasonable period of time after receipt of any complaint, write to the complainant–
(a)setting out his findings with regard to the subject matter of the complaint and what action, if any, he proposes to take in the matter; and
(b)informing the complainant that he may make his complaint to the Board.
(3) Where, following a complaint made to them, the Board are not satisfied as mentioned in section 20(1) but have recommended that the independent qualified conveyancer should take certain steps, the independent qualified conveyancer shall have regard to those recommendations and shall, within a period of one month beginning with the date on which the recommendations were sent to him, notify the Board and the complainant of the action which he has taken, or proposes to take, to comply with the recommendation or in consequence of further consideration of the matter by him.
Satisfaction of claims
36. An independent qualified conveyancer shall at all times–
(a)maintain adequate arrangements (whether by means of insurance policies or otherwise) for the satisfaction of any successful claims against him arising out of the provision by him of conveyancing services; or
(b)participate in the arrangements made by the Board for that purpose under section 17(13)(b).