The Social Security (Jobcentre Plus Interviews) Regulations 2002

Good cause E+W+S

14.  Matters to be taken into account in determining whether a person has shown good cause for his failure to take part in an interview include—

(a) that the person misunderstood the requirement to take part in the interview due to any learning, language or literacy difficulties of the person or any misleading information given to the person by the officer;

(b) that the person was attending a medical or dental appointment, or accompanying a person for whom the claimant has caring responsibilities to such an appointment, and that it would have been unreasonable, in the circumstances, to rearrange the appointment;

(c) that the person had difficulties with his normal mode of transport and that no reasonable alternative was available;

(d) that the established customs and practices of the religion to which the person belongs prevented him attending on that day or at that time;

(e) that the person was attending an interview with an employer with a view to obtaining employment;

(f) that the person was actually pursuing employment opportunities as a self-employed earner;

(g) that the person or a dependant of his or a person for whom he provides care suffered an accident, sudden illness or relapse of [F1 a physical or mental health condition];

(h) that he was attending the funeral of a close friend or relative on the day fixed for the interview;

(i) that a disability from which the person suffers made it impracticable for him to attend at the time fixed for the interview.

Textual Amendments

F1 Words in reg. 14(g) substituted (31.10.2005) by Social Security (Work-focused Interviews) Amendment Regulations 2005 (S.I. 2005/2727), regs. 1(1), 2(9)