The Financial Services (Distance Marketing) Regulations 2004

  1. Introductory Text

  2. 1.Citation, commencement and extent

  3. 2.Interpretation

  4. 3.Scope of these Regulations

  5. 4.

  6. 5.

  7. 6.Financial services marketed by an intermediary

  8. 7.Information required prior to the conclusion of the contract

  9. 8.Written and additional information

  10. 9.Right to cancel

  11. 10.Cancellation period

  12. 11.Exceptions to the right to cancel

  13. 12.Automatic cancellation of an attached distance contract

  14. 13.Payment for services provided before cancellation

  15. 14.Payment by card

  16. 15.Unsolicited services

  17. 16.Prevention of contracting-out

  18. 17.Enforcement authorities

  19. 18.Consideration of complaints

  20. 19.Injunctions to secure compliance with these Regulations

  21. 20.Notification of undertakings and orders to the OFT

  22. 21.Publication, information and advice

  23. 22.Offences

  24. 23.Functions of the Authority

  25. 24.Amendment of the Unfair Terms in Consumer Contracts Regulations 1999

  26. 25.Amendment of the Consumer Protection (Distance Selling) Regulations 2000

  27. 26.Amendment of the Enterprise Act 2002

  28. 27.Amendment of the Enterprise Act 2002 (Part 8 Community Infringements Specified UK Laws) Order 2003

  29. 28.Amendment of the Enterprise Act 2002 (Part 8 Notice to OFT of Intended Prosecution Specified Enactments, Revocation and Transitional Provision) Order 2003

  30. 29.Transitional provisions

  31. Signature

    1. SCHEDULE 1

      Information required prior to the conclusion of the contract

      1. 1.The identity and the main business of the supplier, the...

      2. 2.Where the supplier has a representative established in the consumer’s...

      3. 3.Where the consumer’s dealings are with any professional other than...

      4. 4.Where the supplier is registered in a trade or similar...

      5. 5.Where the supplier’s activity is subject to an authorisation scheme,...

      6. 6.A description of the main characteristics of the financial service....

      7. 7.The total price to be paid by the consumer to...

      8. 8.Where relevant, notice indicating that: (i) the financial service is...

      9. 9.Notice of the possibility that other taxes or costs may...

      10. 10.Any limitations of the period for which the information provided...

      11. 11.The arrangements for payment and for performance.

      12. 12.Any specific additional cost for the consumer of using the...

      13. 13.Whether or not there is a right of cancellation and,...

      14. 14.The minimum duration of the distance contract in the case...

      15. 15.Information on any rights the parties may have to terminate...

      16. 16.Practical instructions for exercising the right to cancel in accordance...

      17. 17.The EEA State or States whose laws are taken by...

      18. 18.Any contractual clause on the law applicable to the distance...

      19. 19.In which language, or languages: (i) the contractual terms and...

      20. 20.Whether or not there is an out-of-court complaint and redress...

      21. 21.The existence of guarantee funds or other compensation arrangements, except...

    2. SCHEDULE 2

      Information required in the case of voice telephone communications

      1. 1.The identity of the person in contact with the consumer...

      2. 2.A description of the main characteristics of the financial service....

      3. 3.The total price to be paid by the consumer to...

      4. 4.Notice of the possibility that other taxes or costs may...

      5. 5.Whether or not there is a right to cancel and,...

      6. 6.That other information is available on request and the nature...

  33. Explanatory Note