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The National Health Service (Personal Dental Services Agreements) Regulations 2005
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Changes over time for: PART 6
Version Superseded: 06/11/2023
Alternative versions:
Status:
Point in time view as at 06/04/2016.
Changes to legislation:
There are currently no known outstanding effects for the The National Health Service (Personal Dental Services Agreements) Regulations 2005, PART 6.
Changes to Legislation
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PART 6E+WCOMPLAINTS
Complaints procedureE+W
F147. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F1Sch. 3 para. 47 omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(27) (with Sch. 2)
Making of complaintsE+W
F248. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F2Sch. 3 para. 48 omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(27) (with Sch. 2)
Period for making complaintsE+W
F349. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F3Sch. 3 para. 49 omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(27) (with Sch. 2)
Further requirements for complaints proceduresE+W
F450. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Textual Amendments
F4Sch. 3 para. 50 omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(27) (with Sch. 2)
Co-operation with investigationsE+W
51.—(1) The contractor F5... shall co-operate with—
(a)any investigation of a complaint in relation to any matter reasonably connected with the provision of services under the agreement undertaken by—
(i)[F6the Board]; and
(ii)[F7the Health Service Commissioner]; and
(b)any investigation of a complaint by an NHS body or local authority which relates to a patient or former patient of the contractor.
(2) In sub-paragraph (1)—
“NHS body” means [F8the Board], an NHS trust, an NHS foundation trust, F9... a Local Health Board, a Health Board, a Health and Social Services Board, a Health and Social Services Trust or, a Health Board or Special Health Board constituted under section 2 of the National Health Service (Scotland) Act 1978 M1;
“local authority” means—
(a)
any of the bodies listed in section 1 of the Local Authority Social Services Act 1970 M2 (local authorities);
(b)
the Council of the Isles of Scilly; F10...
(c)
a council constituted under section 2 of the Local Government etc. (Scotland) Act 1994 M3 (constitution of councils); [F11or]
(d)
[F12a council of a county or county borough in Wales;]
[F13“Health Service Commissioner” means the person appointed Health Service Commissioner for England in accordance with section 1 of, and Schedule 1 to, the Health Service Commissioners Act 1993.]
(3) The co-operation required by sub-paragraph (1) includes—
(a)answering questions reasonably put to the contractor by [F14the Board];
(b)providing any information relating to the complaint reasonably required by [F15the Board]; and
(c)attending any meeting to consider the complaint (if held at a reasonably accessible place and at a reasonable hour, and due notice has been given) if the contractor's presence at the meeting is reasonably required by [F16the Board].
Textual Amendments
F5Words in Sch. 3 para. 51(1) omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(a)(i) (with Sch. 2)
F6Words in Sch. 3 para. 51(1)(a)(i) substituted (1.4.2013) by The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(a)(ii) (with Sch. 2)
F7Words in Sch. 3 para. 51(1)(a)(ii) substituted (1.4.2009) by The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (S.I. 2009/309), reg. 1(2), Sch. para. 6(3)(b)(i) (with Sch. para. 8)
F8Words in Sch. 3 para. 51(2) substituted (1.4.2013) by The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(b)(i) (with Sch. 2)
F9Words in Sch. 3 para. 51(2) omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(b)(ii) (with Sch. 2)
F10Word in Sch. 3 para. 51(2) omitted (6.4.2016) by virtue of The Social Services and Well-being (Wales) Act 2014 (Consequential Amendments) (Secondary Legislation) Regulations 2016 (S.I. 2016/211), reg. 1(2), Sch. 3 para. 67(a)
F11Word in Sch. 3 para. 51(2) inserted (6.4.2016) by The Social Services and Well-being (Wales) Act 2014 (Consequential Amendments) (Secondary Legislation) Regulations 2016 (S.I. 2016/211), reg. 1(2), Sch. 3 para. 67(b)
F12Words in Sch. 3 para. 51(2) inserted (6.4.2016) by The Social Services and Well-being (Wales) Act 2014 (Consequential Amendments) (Secondary Legislation) Regulations 2016 (S.I. 2016/211), reg. 1(2), Sch. 3 para. 67(c)
F13Words in Sch. 3 para. 51(2) added (1.4.2009) by The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009 (S.I. 2009/309), reg. 1(2), Sch. para. 6(3)(b)(ii) (with Sch. para. 8)
F14Words in Sch. 3 para. 51(3)(a) substituted (1.4.2013) by The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(c) (with Sch. 2)
F15Words in Sch. 3 para. 51(3)(b) substituted (1.4.2013) by The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(c) (with Sch. 2)
F16Words in Sch. 3 para. 51(3)(c) substituted (1.4.2013) by The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(28)(c) (with Sch. 2)
Marginal Citations
M21970 c. 42; section 1 was amended by the Local Government Act 1972 (c. 70), section 195; and by the Local Government (Wales) Act 1994 (c. 19), Schedule 10, paragraph 7.
Provision of informationE+W
52. The contractor F17... shall inform [F18the Board], at such intervals as [F18the Board] requires, of the number of complaints it has received under the procedure established in accordance with this Part.
Textual Amendments
F17Words in Sch. 3 para. 52 omitted (1.4.2013) by virtue of The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(29)(a) (with Sch. 2)
F18Words in Sch. 3 para. 52 substituted (1.4.2013) by The National Health Service (Primary Dental Services) (Miscellaneous Amendments and Transitional Provisions) Regulations 2013 (S.I. 2013/364), regs. 1(1), 39(29)(b) (with Sch. 2)
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