- Y Diweddaraf sydd Ar Gael (Diwygiedig)
- Gwreiddiol (a wnaed Fel)
The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
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- Offerynnau Statudol y Deyrnas Unedig
- 2009 No. 309
- Regulation 7
Pa Fersiwn
Nodweddion Uwch
- Dangos Graddfa Ddaearyddol(e.e. Lloegr, Cymru, Yr Alban aca Gogledd Iwerddon)
- Dangos Llinell Amser Newidiadau
Changes to legislation:
There are outstanding changes not yet made by the legislation.gov.uk editorial team to The Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. Any changes that have already been made by the team appear in the content and are referenced with annotations.
Changes to Legislation
Revised legislation carried on this site may not be fully up to date. Changes and effects are recorded by our editorial team in lists which can be found in the ‘Changes to Legislation’ area. Where those effects have yet to be applied to the text of the legislation by the editorial team they are also listed alongside the legislation in the affected provisions. Use the ‘more’ link to open the changes and effects relevant to the provision you are viewing.
Changes and effects yet to be applied to Regulation 7:
- Regulations modified by S.I. 2022/734 reg. 31(3)
- Regulations words substituted by S.I. 2022/634 Sch. para. 1(1)(3)
- reg. 7(1)(a) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(a)(i)
- reg. 7(1)(a) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(a)(ii)
- reg. 7(1)(b) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(b)
- reg. 7(1)(b) words substituted by S.I. 2022/634 reg. 37(2)(a)
- reg. 7(1)(b) words substituted by S.I. 2023/1071 reg. 34(2)(a)
- reg. 7(2) words inserted by S.I. 2019/248 reg. 11(3)
- reg. 7(3)-(5) words inserted by S.I. 2019/248 reg. 11(4)
- reg. 7(3) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(c)(i)
- reg. 7(3)(a) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(c)(ii)
- reg. 7(3)(a) words substituted by S.I. 2022/634 reg. 37(2)(c)(i)
- reg. 7(3)(a) words substituted by S.I. 2023/1071 reg. 34(2)(c)
- reg. 7(3)(b) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(c)(iii)
- reg. 7(3)(b) words substituted by S.I. 2022/634 reg. 37(2)(c)(ii)
- reg. 7(3)(b) words substituted by S.I. 2023/1071 reg. 34(2)(d)
- reg. 7(4) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(d)(i)
- reg. 7(4) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(d)(ii)
- reg. 7(4) words substituted by S.I. 2022/634 reg. 37(2)(d)
- reg. 7(4) words substituted by S.I. 2023/1071 reg. 34(2)(e)
- reg. 7(5) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(e)(i)
- reg. 7(5)(a) words substituted by S.I. 2013/235 Sch. 2 para. 123(4)(e)(ii)
- reg. 7(5)(a) words substituted by S.I. 2022/634 reg. 37(2)(e)
- reg. 7(5)(a) words substituted by S.I. 2023/1071 reg. 34(2)(f)
Changes and effects yet to be applied to the whole Instrument associated Parts and Chapters:
- blanket amendment words substituted by S.I. 2023/1071 Sch. para. 1
Whole provisions yet to be inserted into this Instrument (including any effects on those provisions):
- reg. 6(1)(ba) inserted by S.I. 2013/235 Sch. 2 para. 123(3)
- reg. 6(1)(ba) words substituted by S.I. 2022/634 reg. 187(2)
- reg. 6(1A)(1B) inserted by S.I. 2009/1768 reg. 3
- reg. 6(1A)(b) substituted by S.I. 2019/248 reg. 10(3)
- reg. 6(1ZA)(1ZB) inserted by S.I. 2019/248 reg. 10(2)
- reg. 7(1A)(1B) inserted by S.I. 2019/248 reg. 11(2)
- reg. 7(1A)(b) words substituted by S.I. 2023/1071 reg. 34(2)(b)
- reg. 7(1A)(b)(i) words substituted by S.I. 2022/634 reg. 37(2)(b)(i)
- reg. 7(1A)(b)(iii) words substituted by S.I. 2022/634 reg. 37(2)(b)(iii)
- reg. 7(1A)(b)(ii) words substituted by S.I. 2022/634 reg. 37(2)(b)(ii)
- reg. 7(6) inserted by S.I. 2019/248 reg. 11(5)
- reg. 8(2)(2A) substituted for reg. 8(2) by S.I. 2009/1768 reg. 4(3)
Complaints about the provision of health servicesE+W
This
adran has no associated
Memorandwm Esboniadol
7.—(1) This regulation applies to a complaint which is—
(a)made to a Primary Care Trust in accordance with these Regulations on or after 1st April 2009;
(b)about the services provided by a provider under arrangements with the Primary Care Trust; and
(c)not specified in regulation 8(1).
(2) In this regulation, “provider” means an NHS body, primary care provider or independent provider.
(3) Where a Primary Care Trust receives a complaint to which this regulation applies—
(a)the Primary Care Trust must ask the complainant whether the complainant consents to details of the complaint being sent to the provider; and
(b)if the complainant so consents, the Primary Care Trust must as soon as reasonably practicable send details of the complaint to the provider.
(4) If the Primary Care Trust considers that it is appropriate for the Primary Care Trust to deal with the complaint—
(a)it must so notify the complainant and the provider; and
(b)it must continue to handle the complaint in accordance with these Regulations.
(5) If the Primary Care Trust considers that it is more appropriate for the complaint to be dealt with by the provider, and the complainant consents—
(a)the Primary Care Trust must so notify the complainant and the provider;
(b)when the provider receives the notification given to it under sub-paragraph (a)—
(i)the provider must handle the complaint in accordance with these Regulations; and
(ii)the complainant is deemed to have made the complaint to the provider under these Regulations.
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