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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
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Rhagor o Adnoddau
Changes to legislation:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Section 37 is up to date with all changes known to be in force on or before 04 November 2024. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Revised legislation carried on this site may not be fully up to date. Changes and effects are recorded by our editorial team in lists which can be found in the ‘Changes to Legislation’ area. Where those effects have yet to be applied to the text of the legislation by the editorial team they are also listed alongside the legislation in the affected provisions. Use the ‘more’ link to open the changes and effects relevant to the provision you are viewing.
Changes and effects yet to be applied to Regulation 37:
- Regulations applied by 2024 c. 13 s. 288(9)
Changes and effects yet to be applied to the whole Instrument associated Parts and Chapters:
Whole provisions yet to be inserted into this Instrument (including any effects on those provisions):
- reg. 7(4A) inserted by 2024 c. 13 s. 279(5)
- reg. 27(3A) inserted by 2024 c. 13 s. 279(6)
Supply of digital content in cancellation periodU.K.
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Memorandwm Esboniadol
37.—(1) Under a contract for the supply of digital content not on a tangible medium, the trader must not begin supply of the digital content before the end of the cancellation period provided for in regulation 30(1), unless—
(a)the consumer has given express consent, and
(b)the consumer has acknowledged that the right to cancel the contract under regulation 29(1) will be lost.
(2) The consumer ceases to have the right to cancel such a contract under regulation 29(1) if, before the end of the cancellation period, supply of the digital content has begun after the consumer has given the consent and acknowledgement required by paragraph (1).
(3) Paragraph (4) applies where a contract is cancelled under regulation 29(1) and digital content has been supplied, not on a tangible medium, in the cancellation period.
(4) The consumer bears no cost for supply of the digital content, in full or in part, in the cancellation period, if—
(a)the consumer has not given prior express consent to the beginning of the performance of the digital content before the end of the 14-day period referred to in regulation 30,
(b)the consumer gave that consent but did not acknowledge when giving it that the right to cancel would be lost, or
(c)the trader failed to provide confirmation required by regulation 12(5) or 16(3).
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