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The Public Bodies (Abolition of the National Consumer Council and Transfer of the Office of Fair Trading’s Functions in relation to Estate Agents etc) Order 2014

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PART 4U.K.Statutory Instruments

Enterprise Act 2002 (Bodies Designated to make Super-Complaints) Order 2004U.K.

22.  In the Schedule to the Enterprise Act 2002 (Bodies Designated to make Super-Complaints) Order 2004(1) omit “3. The National Consumer Council.”.

Commencement Information

I1Sch. 1 para. 22 in force at 1.4.2014, see art. 1(3)

Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008U.K.

23.—(1) The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008(2) are amended as follows.

(2) In regulation 2(1) (interpretation)—

(a)after the definition of “the Authority” insert—

““Citizens Advice” means the National Association of Citizens Advice Bureaux;”;

““Citizens Advice Scotland” means the Scottish Association of Citizens Advice Bureaux;”;

(b)after the definition of “complaints handling procedure” insert—

““the consumer advice scheme” means the consumer advice scheme supported by Citizens Advice or Citizens Advice Scotland, or by them jointly, under article 2 of the Public Bodies (The Office of Fair Trading Transfer of Consumer Advice Scheme Function and Modification of Enforcement Functions) Order 2013 S.I. 2013/783;”;

(c)after the definition of “consumer advice scheme” so inserted, insert—

““consumer advocacy body” means Citizens Advice or Citizens Advice Scotland;”;

(d)omit the definition of “Consumer Direct” and “the Council”.

(3) In regulation 8 (section 12 and 13 complaints)—

(a)in paragraph (1) for “the Council” substitute “the consumer advocacy bodies”;

(b)in paragraph (2) for “the Council” substitute “a consumer advocacy body”.

(4) In regulation 9 (referral of consumers from Consumer Direct)—

(a)in the heading, for “Consumer Direct” substitute “the consumer advice scheme”;

(b)in paragraph (1)—

(i)for the first mention of “Consumer Direct” substitute “the consumer advocacy bodies”;

(ii)for the second mention of Consumer Direct” substitute “the consumer advocacy bodies”;

(c)in paragraph (2) for “Consumer Direct” substitute “the consumer advocacy bodies”.

Commencement Information

I2Sch. 1 para. 23 in force at 1.4.2014, see art. 1(3)

Infrastructure Planning (National Policy Statement Consultation) Regulations 2009U.K.

24.  For sub-paragraph (x) of regulation 3(3) of the Infrastructure Planning (National Policy Statement Consultation) Regulations 2009(3), substitute—

“(x)The National Association of Citizens Advice Bureaux;

(xa)The Scottish Association of Citizens Advice Bureaux”.

Commencement Information

I3Sch. 1 para. 24 in force at 1.4.2014, see art. 1(3)

Electricity (Standards of Performance) Regulations 2010U.K.

F125.  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Textual Amendments

Electricity (Connection Standards of Performance) Regulations 2010U.K.

26.—(1) The Electricity (Connection Standards of Performance) Regulations 2010(4) are amended as follows.

(2) In regulation 2(1) (interpretation)—

(a)omit the definition of “the Council”.

(b)at the appropriate place insert—

““consumer advocacy body” means the National Association of Citizens Advice Bureaux or the Scottish Association of Citizens Advice Bureaux;”.

(3) In regulation 18 (notice of rights) in paragraph (1)(a), for “the Council” substitute “the consumer advocacy bodies”.

(4) In Schedule 2 (practice and procedure for determinations) in paragraph 1(2)(a), for “the Council” substitute “a consumer advocacy body”.

Commencement Information

I4Sch. 1 para. 26 in force at 1.4.2014, see art. 1(3)

Postal Services Act 2011 (Disclosure of Information) Order 2012U.K.

27.  In Article 3 (prescription of bodies and persons) of the Postal Services Act 2011 (Disclosure of Information) Order 2012(5)—

(a)omit “the National Consumer Council;”;

(b)at the appropriate place insert—

“the General Consumer Council for Northern Ireland;”;

“the National Association of Citizens Advice Bureaux;”;

“the Scottish Association of Citizens Advice Bureaux;”.

Commencement Information

I5Sch. 1 para. 27 in force at 1.4.2014, see art. 1(3)

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