The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015

Reconnection

6.—(1) This regulation applies where a supplier has disconnected the supply of gas or electricity to a customer’s premises as a result of any non-payment of gas or electricity charges by the customer and—

(a) the customer has—

(i) paid the relevant charges;

(ii) paid the reasonable expenses of disconnection and of re-connecting the supply of gas or electricity; and

(iii) given a security deposit, if requested by the supplier in accordance with the relevant condition of a licence granted under section 7A of the Gas Act(1) or section 6 of the Electricity Act(2); or

(b) the customer and the supplier have agreed a repayment plan in relation to the relevant charges.

(2) Where this regulation applies, the individual standard of performance is the requirement on the supplier set out in paragraph (3).

(3) Within 24 hours of the earlier of the events referred to in paragraph (1)(a) or (b), the supplier must have reconnected the supply of gas or electricity to the customer’s premises.

(4) For the purposes of paragraph (3), where the events referred to in paragraph (1)(a) or (b) occur outside working hours, the period of time within which the individual standard of performance must be completed begins to run at the commencement of the next following period of working hours.

(1)

1986 c.44; section 7A was inserted by section 6(1) of the Gas Act 1995 (c.45) and amended by section 3(2) of and paragraph 2 of Schedule 6 and Schedule 8 to the Utilities Act 2000 (c.27) and section 149(7) of the Energy Act 2004 (c.20).

(2)

1989 c.29; section 6 was amended by section 30 of the Utilities Act 2000, sections 89, 136 and 145of, paragraph 5 of Schedule 19 and Part 1 of Schedule 23 to the Energy Act 2004, paragraph 2 of Schedule 8 to the Climate Change Act 2008 (c.27), paragraph 3 of Schedule 1 to the Energy Act 2011 (c.16) and S.I. 2011/2704 and 2012/2400.