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73.—(1) The contractor must co-operate with—
(a)the investigation of any complaint made in relation to a matter that is reasonably connected with the provision of services under the agreement by—
(i)the Board, or
(ii)the Health Service Commissioner; and
(b)the investigation of any complaint made by an NHS body or local authority which relates to a patient or former patient of the contractor.
(2) In paragraph (1)—
“NHS body” means—
in relation to England and Wales, the Board or a CCG; and
in relation to England and Wales, Scotland and Northern Ireland, an NHS Trust, an NHS foundation trust, a Local Health Board, a Health Board a Health and Social Services Board or a Health and Social Services Trust;
“local authority” means—
“Health Service Commissioner” means the person appointed as Health Service Commissioner for England in accordance with section 1 of, and Schedule 1 to, the Health Service Commissioners Act 1993 M3 (The Commissioner).
(3) For the purposes of paragraph (1), co-operation includes—
(a)answering questions which are reasonably put to the contractor by the Board;
(b)providing information relating to the complaint which is reasonably required by the Board; and
(c)attending any meeting held to consider the complaint (if held at a reasonably accessible place and at a reasonable hour and if due notice has been given) if the contractor's presence at the meeting is reasonably required by the Board.
Marginal Citations
M11970 c.42. Section 1 was amended by section 22(4) of, and Schedule 10 to, the Local Government (Wales) Act 1994 (c.19).
M21994 c.39. Section 2 was amended by paragraph 232(1) of Schedule 22 to the Environment Act 1995 (c.25).
M31993 c.46. Section 1 was amended by section 195 of the Local Government Act 1972 (c.70); section 224 of, and paragraph 7 of Schedule 7 to, the Local Government (Wales) Act 1994; section 112 of, and paragraph 10 of Schedule 10 to, the Government of Wales Act 1998 (c.38); section 39(1) of, and Schedules 6 and 7 to, the Public Service Ombudsman (Wales) Act 2005 (c.10); and by S.I.2004/1823. The Act is repealed in relation to Scotland by the Scottish Public Service Ombudsman Act 2002 (asp 11).