- Y Diweddaraf sydd Ar Gael (Diwygiedig)
- Pwynt Penodol mewn Amser (09/07/2015)
- Gwreiddiol (a wnaed Fel)
The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
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- Dangos Graddfa Ddaearyddol(e.e. Lloegr, Cymru, Yr Alban aca Gogledd Iwerddon)
- Dangos Llinell Amser Newidiadau
Rhagor o Adnoddau
Changes over time for: Section 19
Version Superseded: 31/12/2020
Alternative versions:
- 09/07/2015- Amendment
- 09/07/2015
Point in time - 31/12/2020- Amendment
Status:
Point in time view as at 09/07/2015. This version of this provision has been superseded.
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Changes to legislation:
The Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, Section 19 is up to date with all changes known to be in force on or before 27 January 2025. There are changes that may be brought into force at a future date. Changes that have been made appear in the content and are referenced with annotations.
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Consumer information by tradersU.K.
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adran has no associated
Memorandwm Esboniadol
[F119.—(1) Where, under an enactment, rules of a trade association, or term of a contract, a trader is obliged to use an alternative dispute resolution procedure provided by an ADR entity or EU listed body the trader must provide the name and website address of the ADR entity or EU listed body—
(a)on the trader’s website, if the trader has a website; and
(b)in the general terms and conditions of sales contracts or service contracts of the trader, where such general terms and conditions exist.
(2) Where a trader has exhausted its internal complaint handling procedure when considering a complaint from a consumer relating to a sales contract or a service contract, the trader must inform the consumer, on a durable medium—
(a)that the trader cannot settle the complaint with the consumer;
(b)of the name and website address of an ADR entity or EU listed body that would be competent to deal with the complaint; and
(c)whether the trader is obliged, or prepared, to submit to an alternative dispute resolution procedure operated by an ADR entity or EU listed body.
(3) The trader information requirements set out in paragraphs (1) and (2) apply in addition to any information requirements applicable to traders regarding out-of-court redress procedures contained in any other enactment.]
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