The Package Travel and Linked Travel Arrangements Regulations 2018

Regulations 7(2)(b) and (7) and 11(3)(b)

SCHEDULE 5 U.K. Information to be provided in the package travel contract

1.  Any special requirements of the traveller which the organiser has accepted. U.K.

2.  Information that the organiser is— U.K.

(a) responsible for the proper performance of all travel services included in the contract in accordance with regulation 15;

(b) obliged to provide assistance if the traveller is in difficulty in accordance with regulation 18.

3.  The name of the entity in charge of the insolvency protection and its contact details, including its geographical address F1 ... U.K.

Textual Amendments

F1 Words in Sch. 5 para. 3 omitted (31.12.2020) by virtue of The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 12(a) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

4.  The name, address, telephone number, e-mail address and, where applicable, the fax number of the organiser's local representative, of a contact point or of another service which enables the traveller to contact the organiser quickly and communicate with the organiser efficiently, to request assistance when the traveller is in difficulty or to complain about any lack of conformity perceived during the performance of the package. U.K.

5.  Information that the traveller is required to communicate any lack of conformity which the traveller perceives during the performance of the package in accordance with regulation 15(3). U.K.

6.  Where minors who are unaccompanied by a parent or another authorised person travel on the basis of a package travel contract which includes accommodation, information enabling direct contact by a parent or another authorised person with the minor or the person responsible for the minor at the minor's place of stay. U.K.

7.  Information on available in-house complaint handling procedures and on alternative dispute resolution pursuant to [F2 the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015]. U.K.

Textual Amendments

F2 Words in Sch. 5 para. 7 substituted (31.12.2020) by The Package Travel and Linked Travel Arrangements (Amendment) (EU Exit) Regulations 2018 (S.I. 2018/1367), regs. 1(1), 12(b) (with reg. 1(2)(3)); 2020 c. 1, Sch. 5 para. 1(1)

8.  Information on the traveller's right to transfer the contract to another traveller in accordance with regulation 9. U.K.