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PART 4E+WRequirements on operators

Required information and mannerE+W

14.—(1) For the purposes of regulation 13(2)(a) (pre-booking information requirement), the required information—

(a)in the case of online bookings—

(i)must be displayed prominently on an operator's website or mobile application,

(ii)is the information specified in Part 1 of Schedule 12 (information for passengers) and a hyperlink to each of the relevant websites;

(b)in the case of telephone bookings—

(i)must be provided orally,

(ii)is the information specified in Part 1 of Schedule 12;

(c)in the case of in-person bookings—

(i)must be provided orally or in writing,

(ii)where provided orally, is the information specified in Part 1 of Schedule 12,

(iii)where provided in writing, is a written notice which informs passengers of the requirements to provide information, to possess notification of a negative test result, to book and undertake tests and to self-isolate in regulations [F13, 3ZA], 6 and 9.

(2) For the purposes of regulation 13(2)(b) (pre-departure information requirement), the required information—

(a)must be provided by text message, push notification, email or orally;

(b)where provided by text message or push notification, is text which—

(i)informs passengers of the requirements to provide information in regulation 3 and that penalties apply for failure to comply with those requirements,

(ii)includes a hyperlink to https://www.gov.uk/provide-journey-contact-details-before-travel-uk,

(iii)informs passengers of the requirement to possess notification of a negative test result in [F2regulation 3ZA], and

(iv)informs passengers of the requirement to book and undertake tests in regulation 6;

(c)where provided orally, is the information specified in Part 1 of Schedule 12;

(d)where provided by email, is the information specified in Part 1 of Schedule 12 and a hyperlink to each of the relevant websites.

(3) For the purposes of regulation 13(2)(c) (check-in information requirement)—

(a)in relation to digital check-in, the required information—

(i)must be displayed prominently on an operator's website or mobile application,

(ii)must be provided before a boarding card is issued,

(iii)is the information specified in Part 1 of Schedule 12 and a hyperlink to each of the relevant websites;

(b)in relation to in-person check-in, the required information—

(i)must be provided orally or in writing,

(ii)where provided orally, is the information specified in Part 1 of Schedule 12,

(iii)where provided in writing, is a written notice which informs passengers of the requirements to provide information, to possess notification of a negative test result, to book and undertake tests and to self-isolate in regulations [F33, 3ZA], 6 and 9.

(4) For the purposes of regulation 13(2)(d) (on-board information requirement), the required information—

(a)must be provided orally before passengers disembark in England;

(b)must be provided in English and an officially recognised language of the country of departure if English is not such a language;

(c)is the information specified in Part 2 of Schedule 12.

(5) In this regulation, “the relevant websites” means the websites listed in Part 3 of Schedule 12.