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51.—(1) The contractor (other than a Local Health Board) will co-operate with—
(a)any investigation of a complaint [F1or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] in relation to any matter reasonably connected with the provision of services under the agreement undertaken by—
(i)the Relevant Body, and
F2(ii). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
[F3(iii)the Welsh Ministers; and
(iv)the Public Services Ombudsman for Wales;]
(b)any investigation of a complaint [F1or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] by an NHS body or local authority which relates to a patient or former patient of the contractor.
(2) In sub-paragraph (1)—
“NHS body” means a Local Health Board, an NHS trust, an NHS foundation trust, [F4a clinical commissioning group, the National Health Service Commissioning Board], or an equivalent body constituted in Scotland or Northern Ireland;
“local authority” means—
(3) The co-operation required by sub-paragraph (1) includes—
(a)answering questions reasonably put to the contractor by the Relevant Body;
(b)providing any information relating to the complaint [F1or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] reasonably required by the Relevant Body; and
(c)attending any meeting to consider the complaint [F1or concern notified in accordance with the National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011] (if held at a reasonably accessible place and at a reasonable hour, and due notice has been given) if the contractor’s presence at the meeting is reasonably required by the Relevant Body.
Textual Amendments
F1Words in Sch. 3 para. 51 inserted (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 5(2)(c)(iii)(aa)
F2Sch. 3 para. 51(1)(a)(ii) omitted (1.4.2009) by virtue of The Health and Social Care Act 2008 (Commencement No.9, Consequential Amendments and Transitory, Transitional and Saving Provisions) Order 2009 (S.I. 2009/462), art. 1(4), Sch. 5 para. 19(b)
F3Sch. 3 para. 51(1)(a)(iii), (iv) substituted for (1.4.2011) by The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011 (S.I. 2011/704), reg. 1(2), Sch. 2 para. 5(2)(c)(iii)(bb)
F4Words in Sch. 3 para. 51(2) substituted (1.4.2013) by The National Treatment Agency (Abolition) and the Health and Social Care Act 2012 (Consequential, Transitional and Saving Provisions) Order 2013 (S.I. 2013/235), art. 1(2), Sch. 2 para. 95(4)(c) (with Sch. 3 para. 13)
Commencement Information
I1Sch. 3 para. 51 in force at 1.3.2006, see reg. 1(1)
1970 c. 42; section 1 was amended by the Local Government Act 1972 (c. 70), section 195 and by the Local Government (Wales) Act 1994 (c. 19), Schedule 10, paragraph 7.