The National Health Service (Concerns, Complaints and Redress Arrangements) (Wales) Regulations 2011

Notification of concernsE+W

11.—(1) A concern may be notified—

(a)in writing;

(b)electronically; or

(c)verbally, either by telephone or in person, to any member of the staff of the responsible body, the exercise of whose functions is the subject of the concern.

(2) Subject to regulation 14(1)(f), where a concern is notified verbally, the member of staff of the responsible body to whom the concern has been notified must—

(a)make a written record of the concern; and

(b)provide a copy of the written record to the person who notified the concern.

Commencement Information

I1Reg. 11 in force at 1.4.2011, see reg. 1(2)