The Regulated Advocacy Services (Service Providers and Responsible Individuals) (Wales) Regulations 2019

PART 5 E+W Requirements on service providers as to the information to be provided to individuals on commencement of the provision of advocacy

Information about the service E+W

15.—(1) The service provider must prepare a written guide to the service.

(2) The guide must be—

(a) dated, reviewed at least annually and updated as necessary;

(b) in an appropriate language, style, presentation and format, having regard to the statement of purpose for the service;

(c) given to all individuals who are receiving advocacy;

(d) given to [F1 service commissioners]; and

(e) made available to others on request, unless this is not appropriate or would be inconsistent with the well-being of an individual.

(3) The guide must contain information about how to raise a concern or make a complaint.

(4) The service provider must ensure that all individuals receive such support as is necessary to enable them to understand the information contained in the guide.

Textual Amendments

F1 Words in reg. 15(2)(d) substituted (1.7.2019) by The Regulated Advocacy Services (Service Providers and Responsible Individuals) (Wales) (Amendment) Regulations 2019 (S.I. 2019/1062), regs. 1, 2(c)

Commencement Information

I1 Reg. 15 in force at 29.4.2019, see reg. 1(2)