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Public Services Ombudsman (Wales) Act 2019
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9Requirements: complaints referred to the Ombudsman
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(1)The requirements mentioned in section 3(3)(b) are that the complaint—
(a)must have been made to the listed authority by a person who would have been entitled under section 7 to make the complaint to the Ombudsman;
(b)must have been made to the listed authority before the end of the period of one year starting on the day on which the person aggrieved first had notice of the matters alleged in the complaint;
(c)must be referred to the Ombudsman in a form and contain such information as specified by the Ombudsman in guidance;
(d)must be referred to the Ombudsman before the end of the period of one year starting on the day on which the complaint was made to the listed authority.
(2)The Ombudsman must publish the guidance referred to in subsection (1)(c).
(3)It is for the Ombudsman to determine any question of whether the requirements of subsection (1) are met in respect of a complaint.
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