ANNEX I Indicative list of services not covered by the second subparagraph of point (b) of Article 1(1)
1. Services not provided ‘at a distance’
Services provided in the physical presence of the provider and the recipient, even if they involve the use of electronic devices:
medical examinations or treatment at a doctor's surgery using electronic equipment where the patient is physically present;
consultation of an electronic catalogue in a shop with the customer on site;
plane ticket reservation at a travel agency in the physical presence of the customer by means of a network of computers;
electronic games made available in a video arcade where the customer is physically present.
2. Services not provided ‘by electronic means’
services having material content even though provided via electronic devices:
(a)automatic cash or ticket dispensing machines (banknotes, rail tickets);
(b)access to road networks, car parks, etc., charging for use, even if there are electronic devices at the entrance/exit controlling access and/or ensuring correct payment is made,
offline services: distribution of CD-ROMs or software on diskettes,
services which are not provided via electronic processing/inventory systems:
(a)voice telephony services;
(b)telefax/telex services;
(c)services provided via voice telephony or fax;
(d)telephone/telefax consultation of a doctor;
(e)telephone/telefax consultation of a lawyer;
(f)telephone/telefax direct marketing.
3. Services not supplied ‘at the individual request of a recipient of services’
Services provided by transmitting data without individual demand for simultaneous reception by an unlimited number of individual receivers (point to multipoint transmission):
television broadcasting services (including near-video on-demand services), covered by point (e) of Article 1(1) of Directive 2010/13/EU;
radio broadcasting services;
(televised) teletext.